Conn's HomePlus

Kathy M. 

on BBB

4 years ago

Prompt repair service and warranty is good for the second time in two years.. 

Carroll 

on BBB

4 years ago

Nakeitha was very pleasant and extremely helpful. She handled problems that I have been working on for six month. A very helpful and pleasant lady. You need more like her 

Stacy S 

on BBB

4 years ago

Worst customer service I have ever encountered. I ordered a refrigerator in November 2020 and was told it would not be available until January. We were fine with that, made the order and awaited the due date. In the date of delivery. No refrigerator. I called conns and after being transferred 3 times and basically bounced around. They tell me I will not receivethe refrigerator until February. I got no phone call, no email, no letter to let me know that there would be no delivery on the day scheduled. The worst part is that t... read more

P. B. 

on BBB

4 years ago

I bought a tv from them that was damaged by their delivery crew after they took pictures. The screen is cracked in a starburst pattern at the top of the tv. I'm certain that they grabbed and squeezed the top of the tv to put it back in the packaging (after the pictures were taken). I called the day after receipt to file a complaint, and was told I'd have a response within 24-48 hours. I never received any response. I had called several more times, was told the same thing, and still never received a response. Finally today, t... read more

Danny M. 

on BBB

4 years ago

do not use this store, the manager Tina, never returns phone calls to try to resolve issues. We bought a computer from this store as well as the repair service agreement. We took this computer to the store on November 17, 2020 to be sent off for repairs, we were told we should have it back within 30 days. after numerous phone calls no one knew anything about the computer, Tina never calls back. i finally talked to service dept in Texas in January, the computer was never sent to them to be repaired. i also called the complain... read more

Cassandra W 

on BBB

4 years ago

Conns is exactly what their name is. They Conn people out of money and lock them into a program that they will never ever be able to pay off. I purchased some items through Conns and paid everything off other than $65.00 because this was insurance to cover my TV. What they don't tell you is that if you live with family that carries home owners insurance that you can ask them to cover it under their policy and then you don't have to pay for the insurance. They also told me that if a cheaper price came around on any of the ite... read more

Joseph L 

on BBB

4 years ago

Would give this company 0 stars if I could. Been a customer for over two years, I have had numerous issues with the account. Recently I was in a car accident and had Covid-19 due to officers not wearing masks. Customer associate agreed to delay my payment a week and it would not affect my credit reporting. I make the payment and Conns reports me late after giving me their word they would not. Conns will not rectify the error and told me my account has been settled. By the way I still to make payments until 2022, but the acco... read more

Bernita H. 

on BBB

4 years ago

Conn's has a excellent customer Service employee Katie she takes her job seriously and gives quality service for that reason Conn's Home Plus is rated 5 stars 

Latrice O 

on BBB

4 years ago

I’m a single mother of 4 children. I purchased a washer and dryer from conns, with a warranty. A year later my dryer went out. I called to have it serviced. It took 3 weeks for Conns to send out a technician. When the technician finally comes out, he said that I needed a motor for the dryer. So I had to wait another 3 weeks for him to come out and see if that’s the problem, if not, I guess I’ll have to wait another 3 weeks for them to fix my dryer. I’m spending money on the laundromat and packing 4-5 loads of clothes every w... read more