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Conn's HomePlus
- Furniture Stores
- Corpus Christi, TX
About this business
Per state & county guidelines, social distancing is practiced at Conn's store. We sincerely appreciate your patience and understanding during this unprecedented time.
Location details
4818 S Padre Island Dr, Apt 38, Corpus Christi, TX, 78411, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:30 p.m. | |
| Tue | 10:00 a.m. to 9:30 p.m. | |
| Wed | 10:00 a.m. to 9:30 p.m. | |
| Thu | 10:00 a.m. to 9:30 p.m. | |
| Fri | 10:00 a.m. to 9:30 p.m. | |
| Sat | 9:00 a.m. to 9:30 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
I must say that my initial experience with my local store (the salesperson specifically) don't go as I would have liked but, long story short, Angela and Kristina really went above and beyond to make it all in all an epic success in the end! They both deserve a raise, whatever they are getting paid, it isn't enough! Those two ladies saved it for Conn's as far as me being a return customer or not! I spent over $3,000 and I also work for a company with approximately 26,000 employees Nationwide, so I will be sure to let as many... read more
Business response:
Jason *******, Thank you so much for your kind words. We appreciate you taking the time out to share your experience with us, we are very proud of our team! We look forward to working with you again in the future!
Purchased a dishwasher from Conn's along with the installation service. The installation team missed two confirmed appointments with no contact stating they were not coming. After the second missed appointment; I decided to cancel the order and pay their outrageous 15% restocking fee when they dropped the ball. Hoping they'll pick up their dishwasher soon as it's sitting in my foyer taking up space. Worst experience I have ever had dealing with a retailer. Very dishonest company. Run away from these thieves.
Business response:
Allan ****, We are sorry to hear about your experience. We can assure you that this is not the way we want our customers to feel. We have located your information, and we will be reaching out to you to discuss your concerns.
Conns Furniture you ****** of the wrong family today! you lied not one but three times ! Called me this morning saying y’all was 10 mins away from my house, sat around and waited an hour and no one showed ! than i call and i’m told wait another 15-20 mins….. we will call you . no one came , i called you back 30 mins later no one is scheduled to come out now til 1;45. so we decided to go feed our daughter who has now been waiting all morning to eat. 1pm rolls around and i’m getting called saying you are there at my house and ... read more
Business response:
Tanshanita *********, Thank you for sharing your feedback with us. We can assure you that this is not the customer service we strive to provide our customers. We have located your information, and we will be reaching out to discuss your concerns.
They have horrible customer service, keep you on hold for over 30 minutes only to come back with no resolution. I was scheduled for a delivery on July5th 2021 and no one showed, the driver called after 10pm to say he can’t make it, how unprofessional to call someone that late being that I’m up for work at 5am i will be canceling my order and I will NEVER do business with this sorry company again! You’ve been warned.
Business response:
Kendra *******, Thank you for taking the time to rate your shopping experience. Our records show that we have reached out to you on a different platform, and are working to address your concerns. If there’s anything more you’d like us to know, please email us at BBBreview.conns@zendesk.com
Very friendly and good on phone and seem concerned on getting issues straightened out.
Business response:
Allen Tanner, Thank you for taking the time to rate your recent experience with us. We believe kindness and courtesy are the roots of a positive customer service experience.
My husband and I have purchased from this Conns many times. We went into the store in april to purchase a tv, as we were browsing we noticed that they had started doing in home flooring so we scheduled an appointment to have someone come out and give us an estimate. Our sales person came to our home and gave us an estimate to get carpet in 2 rooms and vinyl flooring in the 3rd. We agreed to the pricing and our initial timeframe was about 1 month from signing of the contract. A few days after that we received a call stating t... read more
Business response:
Chelby ****, We're deeply sorry to hear about this inconvenience. With over 130-years of history of quality customer service, we're dedicated to providing the service our customers look forward to. We regret seeing that you had a less than satisfactory experience and would like to help. For further assistance, please contact us at bbbreview@conns.zendesk.com.
WELL IT SEEMS LIKE I AM NOT THE ONLY ONE WITH A COMPLAINT, i never in my 66 years of living seem a company that treats a customer like I have been treated, I order a fridge and got one sent to me that wasn't even on the show room floor of the store in lake shore, al . they literally took the fridge off the floor that I ordered, and put another in its place. and lied to me about the one I had ordered, sent me one that's no where in their store, when I specifically order one off the floor, Two managers and employees seen the f... read more
Business response:
My understanding is this Conn's use to be *****, And ***** would have never done a customer the way they have, ***** had an outstanding reputation, good repour with customers
The Customer Service Representative was very courteous, professional, and knowledgeable. Very satisfied with the resolution. Customer Service was Excellent!!!!!
Business response:
Linda *******, Thank you so much for your kind words. We appreciate you taking the time out to share your experience with us—we are very proud of our team! We look forward to working with you again in the future!
I had a good service, but in the process of making my claim there was some mis understanding l. Over all I appreciate customer service help.
Business response:
Ana *****, Thank you very much for sharing your experience! We look forward to working with you again in the future.
Frequently asked questions about Conn's HomePlus
How is Conn's HomePlus rated?
Conn's HomePlus has a 4.4 star rating with 7,078 reviews.
When is Conn's HomePlus open?
Conn's HomePlus is closed now. It will open tomorrow at 10:00 a.m.
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