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Connecticut Pest Elimination
- Pest Control
- Orange, CT
About this business
Connecticut Pest Elimination, Inc. offers pest control services.
Location details
273 Indian River Rd, Orange, CT, 06477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I called Orkin on 7-31-20 to remove a wasp nest and gave my credit card for $276.48 for this service. The rep came that afternoon, sprayed the nest and said there was a 30 day guarantee and I should call the next week so they can come out to remove the nest with no further charges for 30 days and they also would spray again if the wasps are still there. The wasps are still there, this is above my door and I have been stung and allergic, I have been calling numerous times and they never pick up and you cant leave a message. I... read more
Business response:
Thank you for your feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service, and it looks like we fell short. The local branch contacted Ms. ***** to address her concerns and did return to the home on 8/14 and removed the wasp nest. If you have any further concerns, you may contact our local branch at (XXX) XXX-XXXX.
We signed up for Orkin's termite treatment, spray-in insulation in our attic, and to clean out/install new crawl space door & vents/a vapor barrier in our crawlspace. The attic insulation is fine. But we are not satisfied with the rest of Orkin's work. The termite treatment was applied around our home. In the garage, they drilled into the center of bricks which caused them to crack when there was concrete flooring less than a foot away where the treatment could have been applied. The crawlspace door that was installed caused... read more
Business response:
Thank you for your feedback. We apologize for the miscommunication on our part. The Branch Manager has contacted you about the services provided thus far and finishing the service. Again, we apologize for any miscommunication, we strive for exception customer service.
Quick and awesome work. Answered very question with great detail and always available.
Business response:
Very kind of you to submit that wonderful review. It is so appreciated.
I had a great experience with Ace. Kevin is very polite, responsive, punctual, and knowledgeable. I strongly recommend Ace services.
Business response:
Thank you for your kind review and your comments about your service specialist, *****. We sincerely appreciate your thoughts.
On July 29th I was scheduled for an appointment. I contacted (and spoke with) someone on July 28th informing them that I did not want an exterminator to come because we had a new baby at home. I was informed that it would be taken care and that I wouldn't have to worry about. I also at that time called and left a message on the cell phone of the person who always sprays my house. I was shocked to receive a text from my daughter stating the exterminator had come and sprayed anyway. After I called the office to speak with some... read more
Business response:
Thank you for your feedback. We apologize for the experience you have received from Orkin, we strive for excellent service. Our contact is with your property owner, who let us know that you wanted inside service and your daughter who is on the lease let our technician service the inside of the home. The Branch Manager has contacted you and emailed you the label of the product used at your home per your request. Again, we apologize for any misunderstanding.
The Hingham, MA ORKIN team...Jack who charged our DEBIT CARD when he was supposed to charge our CREDIT CARD Michelle - who answers the phone in Hingham is very rude and snarky, she is not customer friendly. Tracey - is the manager who is supposed to be calling me but have heard nothing. My complaint is - They charged my DEBIT CARD $375 and my CREDIT CARD $375 are being very elusive about getting back to me. Do not use this ORKIN location if you value QUALITY.
Business response:
We apologize for the experience you have received with Orkin, we strive for customer service. The branch reviewed the account and resolved the billing issue. The branch has processed a refund to one of the cards and left a message for Ms. *******. If you have any further concerns or questions please contact the local branch at (XXX) XXX-XXXX.
The team at Ace is responsive, professional, and knowledgeable. Their work is thorough and effective, they’re always ready to answer any questions, and they arrive when they say they will. You can count on them to provide the services you need.
Business response:
Thank you so much for your wonderful review. We sincerely appreciate the time you took to speak about your experience with Ace.
My wife and I had acquired a bunk bed for our son that was purchased online. Unfortunately what we were not expecting was acquiring a case of bed bugs to go with it. We had a consultation with Orkin and the infestation was pretty bad and the guy who was helping is named Glen was very nice and respectful. He helped us out a lot and explained our options and the process of what was going to happen. We did our part and Glen and his crew did theirs. My problem is not the customer service at all. The only thing that is wrong with... read more
Business response:
We apologize for the bad experience. Our local manager, *****, will be calling you.
This company is charging people $598 to barely do anything. The traps were set in our attic and no one came back to check them nor did anyone call to let me know why. I had to contact the representative that came out first and ask why no one was contacting me to come back out. I feel that this company is scamming people by showing them pictures that are suppose to be what is going on in my home but I can't get up in the attic to see what they saw. I am fighting to get my money back but I am having a hard time. Do not use thi... read more
Business response:
Thank you for your feedback. We apologize for the experience that you have received from Trutech, we strive for exceptional service. Trutech performed an assessment of Ms. ****** home on 6/26. We found evidence of rats and their droppings in her attic and provided recommendations on how we could help address her current rat issue, repair the holes in the exterior of her home and provide a program to control future rat infestations. Our team members are trained to take pictures of the evidence they find at each home they as... read more
Frequently asked questions about Connecticut Pest Elimination
How is Connecticut Pest Elimination rated?
Connecticut Pest Elimination has a 3.3 star rating with 777 reviews.
When is Connecticut Pest Elimination open?
Connecticut Pest Elimination is closed now. It will open at 8:00 a.m.
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