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Connecticut Pest Elimination
- Pest Control
- Orange, CT
About this business
Connecticut Pest Elimination, Inc. offers pest control services.
Location details
273 Indian River Rd, Orange, CT, 06477, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
GREAT NEWS the District Manager contacted me and came out inspected the work that was do. agreed it was not right. Returned the next week with a team and completed the work the way it should have been to start with. He and his team were very courteous and professional and through. I was told to call him if I had anymore problems. He was very respectful of my feels and he told me to call him if I had any further concerns. Now I am HAPPY HAPPY.
Business response:
Mr. ********** - Thank you for the feedback, we strive for exceptional customer service. Please let us know if you need any further assistance, we will continue to resolve any pest issues. Thank you again for your feedback!
I started using Orkin 12/2019, after 3 visits and the Covid pandemic, I no longer wanted service, Over 10 times since then I tried to cancel orkin's assigned service dates using the Phone number they provided. They continued to assign dates and my requests to cancel with their service people occasionally calling to announce their arrival. It seemed I was completely ignored and they would decide if and when they would service my home . I want to completely discontinue any contact.
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service, and it looks like we fell short. Your account has been cancelled with Orkin. In the future if you ever have a need, we are hopeful you will give us another chance to prove our commitment to serving you, please call us at XXX-XXX-XXXX.
Mike and his subordinate were a pleasure to work with. He was sincere, knowledgeable and very thorough with his inspection. I couldn't have asked for a higher level of professionalism.
A great company with great service ! They really make sure their customers come first !
Business response:
Thanks so much for your kind words. Your comments mean so much to us.
Our person was on time and he was very knowledgeable about the pests and answered all of our questions.
I signed a contract to do a monthly service. No one showed up for the first scheduled treatment. No one contacted me to let me know they weren’t coming. The next day, someone showed up unannounced. The following month, yet again, no one showed up for the second scheduled treatment. I would not recommend using Orkin.
Very Very unhappy with the job that was done. Nothing was done the way the way the guy stated it was to be done.We where told the holes where supposed to be 12 inches apart around windows and doors for dry wood termite treatment. Some windows had 4 holes total 9 foot sliding glass door had 2 holes total. we paid extra for insulation in attic that was suppose to be 4 to 6 inches thick. Some places not covered at all others only had 1 to 2 inches. PLUS a mess was made from the back bedroom door through to attic. Insulation was... read more
Business response:
Thank you for your Feedback. We apologize for the experience you received from Orkin, we strive for excellent customer service. The Branch Manager has been in contact with you on 8/26 to discuss your issues and he agreed to allowance $500.00 of the RAC Acct. Again, we apologize for the inconvenience and if you have any further concerns you may contact the branch at (XXX) XXX-XXXX.
The worst company to keep appointments. I had to call three times to follow up on my appt because nobody showed up or even cared to call to apologize or reschedule. I spoke to a Sup at the store, his name was John and his attitude was not caring at all. He just sounded rude and careless, the appt he made ended up the same way as the other two appts, NO SHOW. I'm so sick and tired of calling and speaking to careless people. But they sure do expect for the payment to be on time. They have no respect for customers. I will defin... read more
Business response:
Thank you for your feedback! The Branch Manager contacted Ms. ***** and apologized for dropping the ball in regards to communication and customer service. This issue will not happen again, and per their discussion Ms. ***** has another exterior inspection scheduled in November. Again, we apologize for any inconvenience this matter may have caused. Orkin strives for exceptional customer service.
I scheduled a free termite and mouse inspection at my home a couple weeks ago. I received the termite inspection and no mouse inspection. The employee proceeds to tell my husband and I that what he did find in our crawl space he estimates as $12,000 worth of renovation work and cleaning. Telling us how a lot of repairs need to happen, cleaning, replacement, etc. I was near panic and all the while at work as he tells me this on the phone. Luckily for me, I know a lot of people with experience and had some professional crawl s... read more
Business response:
Thank you for the feedback. We apologize for the experience you've had with Orkin as this is not up to our level of service, we strive for exceptional customer service. The local branch tried contacting you to resolve your concern and keep you as a valued customer. If you have any further concerns, you may contact our office at (XXX) XXX -XXXX.
Frequently asked questions about Connecticut Pest Elimination
How is Connecticut Pest Elimination rated?
Connecticut Pest Elimination has a 3.3 star rating with 777 reviews.
When is Connecticut Pest Elimination open?
Connecticut Pest Elimination is closed now. It will open at 8:00 a.m.
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