Connecticut Pest Elimination

Angela K 

on BBB

2 years ago

Was given an appointment for 12pm-2pm. I left work early to prepare for my appointment. Not only did I not hear from Orkin, I had to call several times and got different answers The technician will call in 30 minutes,managers are in a meeting, we are about to close in a couple hours and everyone is busy . After calling again, I found out that my appointment was pushed back to 4pm-5pm but no one thought to inform **** called again, and someone told me the technician was sick and was no longer servicing. No one could replace h... read more

vimesh s 

on BBB

3 years ago

their management is useless. They dont return calls and if they even pickup call, they will hang up. They will charge you even you and orkin mgmt agreed not to continue service. Technician (***) is good and he tried hard to solve issue as much as he can. When requested to speak to his manager (*********) never returned calls.***************************** is ************** manager is even worst. She promised not to charge any more and she she does it and when you call she will says i will call you back and never returned call... read more

Ryan M 

on BBB

3 years ago

Worst experience Ive ever had with a company. The first scheduled appointment they did not show up or even call. I went with another company to do the job. So I called and cancelled the service, and was assured on the phone it was canceled. A few days later the Orkin tech showed up at my rental property, asked my tenants if he could walk around and make it look like he was treating the area and then leave. My card still got charged after I canceled and talked to the regional manager ******. He assured me he was very sorry an... read more

Sandra W 

on BBB

3 years ago

When I called Orkin for help with a gnat infestation, I was lead to believe that the service provider would investigate and that the application did not require that we leave home. They did not tell us that they would be spraying along the floor wall junctions, so the furniture in most cases blocked this area, so no spraying took place in approx. 75% of home. Had the scheduler provided more info , I could have had the furniture pulled out away from walls. > Service provider had me take my plant out which did improve the gnat... read more

Gail B 

on BBB

3 years ago

We had an annual contract to check the bait traps at our place in the country. According to the reports, they only checked 3 out of 18 traps in December of 2021 and 6 of the 18 traps in April of 2022. I made 3 calls to Orkin; the local office did not return the 1st call, home office did not return the 2nd call. With the 3rd, an appointment was set up. The tech was a no-show! We wont waste another $300 per year but purchase bait traps from Lowes or Amazon. 

Brooke L 

on BBB

3 years ago

Orkin feedback The orkin guarantee is that Your satisfaction is our goal. If you aren't completely satisfied, we will work with you until you are. If pests return between treatments, your Orkin Tech will return at no extra charge.My issue occurs during the warm months and since the cooler months came the issue went away. They said theyd come out another time if it got warmer but the temps never rose again. When the issue happens again this summer I will be stuck paying for services again in order to have the issue completely... read more

Teena P 

on BBB

3 years ago

This service used to be great.When they moved the service to ******** it went from bad to worse.A couple years ago we actually had a tech show up, sit in the Orkin van over an hour, got out put the **** in our door and left.Luckily for us it was all caught on camera.Most recently there has been several incidents were we were scheduled for service and the tech never even came... even after calling the shop and being told he was still coming out.I called what I was told was corporate and still its been over a week with no call... read more

Richard C. 

on BBB

3 years ago

I paid for service in May, 2022. I never got the service. I called at least twice and got no returned call. I submitted a complaint twice, but got no response. 

Darla C 

on BBB

3 years ago

Taking funds out of account that wasn't authorized poorly managed office branch in ************ ******** employees talking over u an being rude when u are telling them what they have done wrong service is unpredictable an very unprofessional