This profile has not been claimed by the business owner or representative.
to update business information, get appointment requests, engage visitors with web chat, and more!
Concord Toyota
- Car Dealers
- Concord, CA
About this business
Location details
1090 Concord Ave, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
We made an offer but it was declined. It worked out better anyway.
I scheduled an appointment to test drive a 2021 Used Nissan Rogue, drove 2 hours to the dealership for the test drive and even received a call on the way to confirm the appointment. I arrived and they told us that the car had been sold at an auction that morning and claimed they were “sorry” and didn’t know. They proceeded to show me another 2021 Nissan Rogue priced more with none of the features I came for. Then, they showed me 3 more cars way out of my budget trying to push us to test drive and buy one. Finally, after 3 an... read more
Business response:
We are very sorry to hear that you feel this way about your experience, and we understand how frustrating it must have been to travel such a distance only to find out the vehicle you were interested in was no longer available. We would greatly appreciate the opportunity to discuss this with you further and address your concerns. Please reach out to our Customer Relations Manager, Vianney Pedroza, at VPedroza@vtaig.com so we can work to resolve this situation and improve your experience.
I just booked my CX5 with great deal.
Business response:
Congratulations on your new CX-5 and welcome to the- Empire Toyota of Huntington family. We are honored that you chose our dealership for this amazing car buying experience. We look forward to seeing you again in the future.
Very helpful and informative.
They were quick to respond and also helpful in working up a deal for me that I couldn’t pass up! Highly recommended! Great and friendly staff to top it off
Business response:
Thank you for your fantastic review! We’re thrilled to hear you had a positive experience and found our team helpful. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
My trade in was UNDERVALUED I asked for 10k they offered 4.2K then after more negotiating we agreed on 6k then two days later it was on the KBB site selling for 15,998 That felt wrong on many levels
I m very happy we the the service I got from this dealership ! It's very professional & the way they handle customer is amazing !!!
Overall we are satisfied with the purchase and the manner in which the business was handled. We were disappointed that there was no Owners Manual with the vehicle. I think the dealer should take responsibility to provide a Manual, either through the prior owner or by ordering one from the manufacturer. It's $50 to buy the Manual and takes several weeks to obtain. This Honda was purchased through a Toyota dealership so the staff wasn't familiar with some of the functions and how to operate them.
Don't waste your time, dealer plays games. Inquired about two different vehicles over a 6 month period. Both times the vehicle switched from being available to not available, to the sale falling through and price dropping but some purchased it within the last 24 hours, to it being available again. Bait and switch, I'm just glad I didn't take a 2 hour drive to be disappointed like other reviews have mentioned.
Business response:
I understand your concern about the availability of the vehicles you inquired about. At our dealership, our policy is that a vehicle remains listed on our website until a customer has physically come in and completed the purchase, including payment. This can sometimes lead to a situation where a vehicle appears available online but may be in the final stages of a sale. While we strive to update our website as quickly as possible, there can be brief periods where a vehicle's status changes rapidly. We certainly don't intend t... read more
Frequently asked questions about Concord Toyota
How is Concord Toyota rated?
Concord Toyota has a 4.2 star rating with 2,956 reviews.
When is Concord Toyota open?
Concord Toyota is open now. It will close at 8:00 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com