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Columbus Worthington Air
- Appliances & Repair
- Columbus, OH
About this business
Established in 1936, Columbus Worthington Air has installed in more than 50,000 homes throughout Central Ohio. With over 40 service vehicles to meet your home and business heating and cooling in Columbus, Ohio, Columbus Worthington Air is one of Central Ohio’s most experienced and reliable service and installation company. With same day service seven days a week, including holidays and night service, Columbus Worthington Air has provided reliable services across the Central Ohio area to tens of thousands of homes and b... read more
Location details
6363 Fiesta Dr, Columbus, OH, 43235, United States
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Both Bernie and Jason who visited showed us what was needed for our HVAC unit and how / what we needed to do in the future to keep our unit safe and running. They suggested a few things but didn?t push us to buy them right away (which happens a lot).
Run, don't walk from this company. We had an absolutely terrible experience. Our new construction home had HVAC installed under this company. Within our warranty time frame, we noticed black mold in our daughters room around one of the vents. Contacted ARS and was given the run around for THREE MONTHS. It took an entire month before a technician even came out, and then he had to submit his report to management to get it covered. This was followed by 2 months of no response as to whether they would fix it or not. Meanwhile, m... read more
Business response:
Ashley, we are sorry to hear of the dissatisfaction you experienced with our customer service. We pride ourselves on providing you high-quality service with trusted technicians who perform thorough work. We are committed to meeting your expectations and want to get more information on how you felt we may have missed the mark during your experience. Please reach out to our Quality Assurance Manager, Tiffany at XXX-XXX-XXXX so that we can address this matter further.
We went through ********** to buy a Hot Water heater. They chose ARS to do the install in March 2021. In January 2022 our breakers started having issues and we had to pay someone to come investigate. They found out the water heater connection was leaking water on the wires causing the outages. We contacted ARS as it was still under warranty. It took 10 days for them to do the swap, which we had no hot water. Multiple calls and promises later they finally came out and said they'd be here first thing in the morning, which ende... read more
Business response:
*****, we are sorry to hear of the dissatisfaction you experienced with our customer service. We pride ourselves on providing you high-quality service with trusted technicians who perform thorough work. We are committed to meeting your expectations and want to get more information on how you felt we may have missed the mark during your experience. Please reach out to our Quality Assurance Manager, Ashley at ************ so that we can address this matter further.
Great service very professional and fully explained the maintenance on my furnace.
Our service today was exceptional!! Technician was incredibly knowledgeable and an expert in his field. Was interested in whole home air purification system and was able to install same day as quote appointment. He was so thorough and even found batteries in our thermostat that had started to corrode and would have caused system failure. Thank you for the outstanding service!!!
Called this company this morning after 8 am to get help with a significant plumbing leak at my home near Aynor, SC. Appt was set up for 11:30 am today for tech at home. They said he would call around 11 am to let me know when he would arrive. By 12 noon I had heard nothing and called to get update. They said he was still on another job, should be through shortly and would call me within 30 mins. At 12:35 pm still heard nothing and called office again. I cancelled the appt and will not use this company. Wasted my morning and ... read more
Business response:
*****, we are committed to your satisfaction and apologize for not meeting your expectations with our communication. Knowing this will allow us to do better in future for you and our other customers. We are committed to doing better. Please reach out to our Quality Assurance Manager, Shannon at 843-294-6363 so that we can address this matter further.
Speaking with the Tech over the phone was like speaking to and old friend from school. Amazing, pleasant, professional, and knowledgeable! Strongly recommend anyone needing HVAC work to give this company a try. I assure you the level of professionalism alone is worth it's weight in gold. THANKS ARS happy to be a part of your customer base now and into the future!!
Business response:
*****, thank you so much for a great review. We work hard at ARS to provide our customers with the best service. We appreciate your business!
Very unhappy with the service. My pipe was damage by company worker because leak detection was 4 feet off. Company worker did not replace what he dug up, no moister barrier either. The concrete collapsed on top of the old pipe.. It was disaster since day 1. Now I have mess zone in my kitchen and I have to replace plumbing for all house. My pipes are old, no questions about it. I was assuming that I am dealing with professionals. I paid for service $ 4,280 , which this company will not pay me back. Company policy is - money b... read more
Business response:
***** we would like to make every effort to address your concerns and have not heard from you. If you could please send us a private message with your service address and best phone number, we will have our management team reach out.
i had a leak in my kitchen called ars . they scheduled the appointment for the next day. didn't show up or call, so i called they sent a guy over he cut the water in my kitchen off told me the water wasn't leaking anymore and left.this was friday.told me i needed a new faucet. i went back in the kithen water was still leaking out of my faucet.bought the faucet called them mon.they said they would be here tues didn't show didn't call. rescheduled for wed. same thing.called to complain they sent someone out.he said he didn't h... read more
Business response:
*******, we are sorry to hear of the dissatisfaction you experienced with our customer service. We pride ourselves on providing you high-quality service with trusted technicians who perform thorough work. We are committed to meeting your expectations and want to get more information on how you felt we may have missed the mark during your experience. Please reach out to our Quality Assurance Manager, Ashley at ************ so that we can address this matter further.
Frequently asked questions about Columbus Worthington Air
How is Columbus Worthington Air rated?
Columbus Worthington Air has a 4.2 star rating with 3,655 reviews.
When is Columbus Worthington Air open?
Columbus Worthington Air is open now. It is open 24/7.
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