Columbus Worthington Air

DEXTER D 

on BBB

2 years ago

Scheduled an appointment for HVAC services over the phone. Was given an appointment time of 4-7 pm. Left work early to be available in case they would arrive at that time. Remained at home until 7pm. Technician did not arrive for appointment. Did not receive a call either. I called and they confirmed appointment was scheduled. **************** was not helpful, they insisted that I should schedule for another day, so I just said no thank you. I would not recommend this place at all, The communication between the techs and peo... read more

Robert H 

on BBB

2 years ago

Extremely ignorant. Several times sent technicians to perform work that not requested, they then argued with customer, performed no work, and did not have management follow up. When you can finally speak to someone who might be in management all they do send you in circles and get offended. Terrible company with poor workmanship. Did not do what they hired for to customer requirements. 

Kathryn P 

on BBB

2 years ago

Scheduled a tune up for fifty bucks with a special from *********** The guy comes and does the tune up and at the end of the appointment says itll be FIVE HUNDRED DOLLARS. He says there was a fire hazard with some wires and so he went ahead and fixed it. Cannot believe this. 

Mahbubul H 

on BBB

2 years ago

The most unprofessional company I have ever seen. Service was scheduled a week ago and they called right in the evening before the service to postpone for another month. When I asked why, the phone rep proudly told me they do reschedule without any prior notice to provide services to others with "more important" issues. Why don't you guys stop scheduling then and say that you will do service whenever you feel doing. Clearly the company is running for services that will get them more monies. Still, have the courtesy to call f... read more

Ray T 

on BBB

2 years ago

This company is straight up in the toilet, they should repair themselves instead.I had them install my RHEEM 3 ton 14 series nearly a year ago, through their partnership with *********** Paid over 12K for the system and they were supposed to give me a rebate of $1,000. I called the service number six times within the span 12 months and all the operator could tell me is that "one of their reps from accounting would call me" nobody called me back, I even called the sales person and he never returned my call.I called **********... read more

Lawrence R 

on BBB

2 years ago

They use bait and switch tactics advertising low pricing on maintenance services, only to tell you after they show up and perform work that that price is only for them to come out to take a look, NOT the actual work itself. Also, the prices they charge are absolutely outrageous. At least double what any reputable company charges. Stay away. 

Danielle B 

on BBB

2 years ago

I am writing this review to express my deep disappointment and frustration with the service provided by ARS Rooter Router. Our recent experience with this company has been a complete nightmare. We scheduled a service appointment, but no technician showed up within the given time frame, displaying a lack of professionalism and disregard for our time. Despite reaching out to their customer service department, we were met with empty promises and no resolution. Due to the prolonged delay and lack of service, we had to seek assis... read more

Kat P 

on BBB

2 years ago

In May of 2022 my 10 year old air conditioning unit that was originally purchased from ****** services stopped working. I decided to use ****** to install a brand new unit as well as adding an air purifier and new furnace and revising the ductwork for optimal efficiencies. The overall cost was $13K. The unit was installed on Saturday and by the following Monday the brand new unit had stopped working and was completely frozen. I called first thing Tuesday morning asking for a technician to come out and they scheduled me later... read more

Dale C 

on BBB

2 years ago

I was speaking with my elderly Aunt who lives in ********* ** and she said her sewer had backed up. She was calling ************************ and Plumbing who service the **************. The next day I asked if she got her sewer unclogged and she told me she was told she needed $7500 of new pipes under the house. I told her I would drive there from ********** ** and bring my sewer machine. I own several rental properties and use this machine often. I ran the machine and did not hit a clog. I felt I had ran the cable all the w... read more