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Coastal Volkswagen
- Car Dealers
- Hanover, MA
About this business
Location details
1 Saturn Dr, Hanover, MA, 02339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 4:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 11:00 a.m. to 3:00 p.m. |
I had been speaking with Dawit in sales starting on Friday for my 15 year old daughter's first car. Paystubs sent, credit application approved. Plan to sign papers at 9am the next morning when the dealership opened. Non refundable one way plane tickets purchased and my daughter's excited to tears to get the white Volkswagen Beetle she wanted more than anything. 6:30pm Dawit called to take deposit, 8:47pm received message that they sold the car to someone else. Then proceeds to try and sell me another car that's good enough f... read more
Business response:
Cricket Long- Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and the frustration it caused. Our goal is to deliver a first-class experience for every customer. In this instance, we clearly fell short. Dawit is a new member of our team, and while he has the best intentions, he’s still learning our standards and processes. We regret that we weren’t able to connect via email or phone. To make things right, we would like to reimburse you for the cost of your nonrefundable fl... read more
Responded quickly. Informative. Even when things were confused by me, they communicated respectfully.
Everything went good. Great salesmanship Curious friendly and easy to communicate with
Easy people to work with. Personable and responsive Very knowledgeable about the car even though it was not a VW
Games and more games. I dealt with two Cardinale dealers. One tried to switch up a deal at the last minute. The other added on extras.in addition to the price. Their finance rates were ridiculous. I did not buy a car from them and will not go back to a Cardinale dealer. Can I give.zero stars?
Business response:
Hello Thomas, Thank you for informing us about your experience with our Sales Team. We pride ourselves on providing excellent customer satisfaction and would appreciate the chance to discuss your feedback regarding our pricing. Please contact us directly at your earliest convenience. Best regards, CardinaleWay Volkswagen Team (951) 550-0811
Very good
Business response:
Thank you for your positive feedback about your recent visit, we appreciate your kind remarks and patronage.
The service was excellent, and the overall experience was outstanding.
got contacted by sale department, very friendly.
Business response:
It's nice knowing our team was friendly and helpful. We appreciate your feedback on the Sales Department. If you have any questions or need further assistance, feel free to reach out to us at CardinaleWay Volkswagen.
No experience as the vehicle sold prior to my visit!
Business response:
Keith, I am so sorry that corvette sold before you could get here. I did my best to call you as soon as I saw that it sold. I am sorry that you felt we failed you. I hope in the future we will be able to work together. I am keeping my eyes open for another Corvette. I hope you have a great weekend Blessings, LeeAnn Webb
Frequently asked questions about Coastal Volkswagen
How is Coastal Volkswagen rated?
Coastal Volkswagen has a 4.7 star rating with 1,757 reviews.
When is Coastal Volkswagen open?
Coastal Volkswagen is closed now. It will open at 9:00 a.m.
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