City Sports Club

Florencia G 

on BBB

2 years ago

This gym is quick to try to charge you 3 months ahead of time without permission of the member, but cant even keep their equipment clean. They took out 3 months worth of payments and then still took out the yearly me ever ship fee around the same time. I reached out to them for a refund and only refunded me 1 month. I finally canceled my account and do not plan to do business with them ever again. Check your bank statement when you have LA fitness! 

Stephanie W 

on BBB

2 years ago

I have had probably the worst experience than anyone else. I was a member there for a long time. One day I came in to workout and the first thing I do is go to the bathroom. When I walked into the bathroom there was a man in the bathroom half naked. You can only imagine the surprise on my face. It was very traumatizing as you could only imagine. I was so afraid as I stood there alone with a half naked man. I screamed for him to leave as I proceeded to the bathroom. Once, I was finished going to the bathroom I came out of the... read more

Charles D 

on BBB

2 years ago

We cancelled over a year ago. They have been charging us a monthly fee ever since. We have not even been in a single time to the gym since we cancelled. When I called they refused to refund the charges. 

Michael A 

on BBB

2 years ago

Sales people are horrible. I just wanted a month long pass and was sold on a year long pass with tons of fees never explained to me. The sales person actively hid the pricing sheet and did everything in his power to sign me up for a year despite me not wanting too. 

Alex S 

on BBB

2 years ago

They make it almost impossible to cancel. You can't do it on the app, you can't do it on their website. They deliberately are making it difficult to cancel. I called two different locations in my area. The first said I have to call the other location and talk to ***. When I called that location, *** wasn't there and instead there was an incredibly rude women who as soon as I started talking about cancellation she said I was breaking up and she couldn't hear me. Then I went into one of the locations in person and they informe... read more

Carlos I 

on BBB

2 years ago

The gym is being managed by arrogant and underqualified employees. They do not know how to handle themself in a professional manner. I recently had an accusassion from another member and was attacked by an employee there threathen to get physical with me. The employee accused me and offended me without getting explaining the nature of his accussassions. When I request to speak to the manager about this employees behavior, the manager was just as unprofessional as her employee. ******** should not be representing this gym alo... read more

Ashish P 

on BBB

2 years ago

Using my credit card information and charging me for someones else memberships 

Jason Z 

on BBB

2 years ago

Speaking of the ******** pa locationI cant believe the decline in this place. Cleanliness wise its awful 95% of the time. No paper towels to wipe off machines (most dont do it anyway) and dispensers are empty half the time. The employees working at night are basically there to hang out with their friends. The machines are broken majority of the time and the ones that do work are usually being held onto for an entire night by high schoolers. If you give yourself an hr to workout good luck. For the monthly price its hardly wor... read more

yenny G 

on BBB

2 years ago

I been a member of Espora for 12 months I purchase the personal training contract . at the beginning was fine, but on the second month the trainers will cancelled without notifying me .today I went for my training I was told that they had an issue with my schedule that The app was not accurate. All I told the Sales Manager ************** was that how will you have an app that doesn't work. he raise his voice to me he mistreatment me and verbally abuse of me. I will encourage everyone that was mistreated by this sales manager... read more