City Sports Club

Imran C 

on BBB

a year ago

I tried to cancel my membership by going in person to the gym. I was told that I had to go in between Monday and Friday to speak with the operations manager. When I asked if there was a way to do it online or if I could download a cancellation form, I was told that there wasn't a way to cancel my membership online or a form that I could download. After Googling it, I saw that, in fact, there is a form that you can download from their website and mail to them. This gym uses every dirty trick to keep you stuck in your membersh... read more

Jen S 

on BBB

a year ago

DONT DO IT!!!I signed up for a year of personal training. 5 months in, I had to make an unexpected move out of state. The closest gym to me is over 30 miles away. They wont let me out of the contract. REALLY MESSED UP!!! 

Gilbert p 

on BBB

a year ago

*********************** from LA Fitness and ***** has the worst customer Service experience Ive ever experienced. They are rude and not helpful at all. Ive never seen someone have an attitude just because someone is using a 3 day pass. I would never use LA Fitness again in my life. 

Anthony P 

on BBB

a year ago

They steal your money and refuse to refund you when there gyms close. 

Radha K 

on BBB

a year ago

I signed up for personal training for 6 months which I finished in August 2022. They continued to charge me for the personal training. i called them many times regarding this and no response from them. I even told them that I would like to cancel my membership and they told me that I have to come in person to cancel. I told them i am out of town and can't come, but they insisted me to come in person to cancel the membership. They are a scam hooking up people with contracts and giving a hard time cancelling the agreements or ... read more

Faith W 

on BBB

a year ago

I almost reported LA Fitness as a scam. I switched gyms in Sept. and canceled my LA membership at the same time. LA Fitness allows 2 methods for canceling: going in person or mailing them your cancellation. I chose to mail them my cancellation out of convenience, but I found it odd that they are so old school using mail-in cancellations. In early Dec., I got a call from a LA rep saying I need to update my payment info. My debit card expired 11/22, so it deactivated Dec. 1st. I told them I canceled my membership 3 months ago,... read more

Sierrah 

on BBB

a year ago

Signed up for a personal trainer around Thanksgiving. I was trained for one or two days before being told that they dont have any trainers available for me. Two months later, Im now trying to cancel because I still do not have a trainer. I am unsure how a business can sell a product and not fulfill their end of the deal. LA fitness will not let me cancel my contract and wants me to pay them 2,000$, even though they cannot provide me a trainer and I am within my 30 days. I have also explained to them I have lost my job as of ... read more

Scott W 

on BBB

a year ago

Worst experience ever. Signed up for a 3 day pass that they would not honor for ****** **. The ** started in on politics saying if we had a different governor they could honor the 3 day pass because of capacity. I am a member at Lifetime fitness and no 60% capacity issues there. I was looking for a closer alternative to Lifetime as a second club to not have to deal with traffic that can be bad when driving to ***********. My son and I were interested in signing up but wanted the pass to make sure we liked the club. I explain... read more

Frank B 

on BBB

a year ago

I wish zero stars was an option. An associate named ******************* is calling past customers claiming that they have an outstanding balance that is set to go to collections, but that balance can be wiped out by signing up for their $15/mth promotion, which could then be cancelled within 3 days. Rather than fight a fairly small amount past due and kill my credit score with something going to collections, I paid the $15 and stated to *** that I wanted him to cancel my account the next day, which he said he could. I called... read more