City Sports Club

Nicole S. 

on BBB

a year ago

The LA Fitness in ****** ******* is a disgrace to the franchise. I am a teacher and I have a membership with LA Fitness and then signed a contract for a personal trainer so that I could improve my physical well-being. I started out with one trainer. Then I was given another trainer. He worked consistently for about 5 months. Then he started calling off and I was not getting my sessions. He came back then did the same thing again. I reported it to management and I was assigned two new trainers along with the one I was working... read more

Ting W 

on BBB

a year ago

Their cancellation policy is a scam and they don't care about their members at all. I was a member since 2020. Like other people who started a gym membership, I wanted to have a healthier life style and work out more. I even signed up for expensive personal trainer program. Unfortunately I rarely use the service ever since covid started. But I still keep my account and paid them monthly fees and all other fees since I want to help their business in the way that I can. It's been like this for 2 years until I finally realize I... read more

Andy S 

on BBB

a year ago

In the past six months, this gym has become pathetic . All the cable machines have gone through various repairs and they take their time to repair them. All the cable machines are missing their cable attachments. Certain other machines are needing of repair but they take so long to repair them. This gym is only four years old and has been getting so much worse since the beginning of last year. The mens bathrooms are so dirty , its unbelievable. Go to planet fitness or blink . 

Hiam A 

on BBB

a year ago

This business should go under major investigation. Not only they are bad with customer service but they are so abusive to their employees. Lack of good business and poor management, ever since my son started working there he comes home so drained unmotivated and feeling depressed. As a young man in his second year college, he has to hear it from gym members from other location that he is fired from the location he was assisting in during employee shortage. He worked every weekend showed up to work never calling in sick, he h... read more

Ab A 

on BBB

a year ago

I have been a member since 2017. Working out 5-6 days a week. The gym used to be clean and the equipment was well taken care of. On December 2022, two of the cable machines broke and they are yet to be fixed. Last week, two more broke, and I believe another one just broke more recently. Where is the maintenance team at?? People are crowding the cable machines and everyone is frustrated. Why are we even paying for the membership when even some of the dumbbells and the ** bars are missing?? This is ridiculous. This review is f... read more

Wendy G 

on BBB

a year ago

Terrible. Their service person ******* from ************ ********** was so rude. My son and I have spent the past 6 months trying to cancel a membership. Rules are you need to walk into a La Fitness or email to cancel. All well in good unless you no longer use that email or your account was set up by someone whom you have no contact with. I set up a membership through my son as the company had a family and friend deal. I set up my account using my email address. When I tried to cancel, I received an email stating I needed to... read more

Deborah A 

on BBB

a year ago

The evening of January 11, 2023, my husband and I visited the Esporta Fitness center at **************************************************************, where we are regulars. About an hour after we got back home there was a knock on the front door. We recognized the visitor as an Esporta employee. This gentleman had found my husband's wallet that he had accidentally left behind at the gym and drove out of his way to return it to us. We had no idea we had left it behind! He told us that he had checked the wallet, and it appea... read more

Sonovia T. 

on BBB

a year ago

***** from Esporta lied about pricing to get me to join his class. *** from Corporate agreed to zeroing out my account and refunding me in full. It was not done. He only said that to get me off the phone. Called back months later and spoke to ********************* from Corporate. He ********************* admitting to lying and saying he has to do what he has to do to get the sale like a car salesman. ***** stood by his employee and would not ***** me a full refund for four months. He would not budge off refunding me for two ... read more

Monica S 

on BBB

a year ago

It's almost unreal how unprofessional and rude these young people are. I called LA Fitness in ********************. My original contract expired during the pandemic, I called a few times to renew it but nobody answered the phone. I just called again and asked if I could re-enroll at the same rate I had been paying for the last few years (that is $399/year)/ I spoke with *****, needless to say how rude she is. This is happened to me before with other staff members at the fitness facility. ***** said that the only equivalent w... read more