City Sports Club

giovanni h 

on BBB

a year ago

Can't cancel membership, there is not help at all , they want you to fill up a form that is not on there website or came in when the manager is there . 

CHARLIE F 

on BBB

a year ago

Definitely not a Signature gym. The hot tub has been out of service since COVID. When asked about it the staff gives a rehearsed response We are waiting for the state to clear us, We are waiting for the city to clear us We are waiting for the repair guy. Expensive membership dues but cheap uncaring service. Once you sign up for a membership youre just another member no one cares about customer service after they get you to sign on the dotted line. 

John E 

on BBB

a year ago

Employees threaten violence when you try to cancel your account. Absolutely hilarious when a fake gangster threatens you over the phone because you do not want to work out in their gym. Told me he would not take my name off their call list. This is the kind of thing that is unacceptable in 2023. Terrible gym, terrible customer service, go to Platnium Gym in ******* instead. I want this guy answering the phone fired, and I have officially begun a campaign. 

Tomer R 

on BBB

a year ago

Since I started working out as a kid I used chock powder to workout its a thing of safety and the manger at the ******************************************************* Asked me not to use chock threatening me if I use it he will revoke my membership and I seen him harassing members while they still working out to put the weight Exactly at the right number. Absolutely ridiculous 

Christine H 

on BBB

a year ago

The gym fraudulently charged my card for my 16 year old daughter to have personal trainingwhich she never received. I did not consent for my card to be charged for my minor child to have personal training, and my daughter was never aware she ever signed up for it, and did not attend even one single session. Pebbles at the ******** ESPORTA location told me to come in with my daughters drivers license and she would refund all charges, however I then received a call from *** later that day stating my daughters grandmother signe... read more

Ebrahim P 

on BBB

a year ago

I am a retired senior who was coerced into signing up for a year contract for personal training at the ******, ******** location. I signed documents I wasnt aware of what was on them because it was all on the computer and done so fast but they told my daughter and I that I could cancel at any time without penalty if I have a doctors note. I already had knee issues and osteoarthritis when I started so I wanted to make sure I could get out of that got worse. I did a few sessions and enjoyed it but then the weight training star... read more

Mandy P 

on BBB

a year ago

The worst thing I ever did was sign up for a personal trainer with this company. I am a college student who is overweight and trying to get my health on track. I had some problems where I couldn't work out. They take advantage of those who are trying to be better. They don't send out renewal notices or attempt to make any contact. This is the worst business I have ever been associated with, and I will take my claim to court if necessary. 

Zon L 

on BBB

a year ago

This seems to be a common practice with this LA Fitness location and typically I let it slide, but I've gone into the location in person to cancel the $34.99 fee. They've cancelled mine prior and I've asked them to cancel all the other account which my wife's account they said would be cancelled as well. I called in and they said I'd have to come in person to have it cancelled which I already did prior. It's no wonder I see so many 1 star ratings recently! 

Nur K 

on BBB

a year ago

We signed up for personal training sessions at this location, and the manager told us in the contract that after 10 days you can cancel, you get a refund for the amount paid, however you can cancel before 30 days, without paying a cancellation fee. We tried to cancel the entire week before 30 days and they continually put off meeting us, and eventually made us call the head office. The head office manager said there is a 50% buyout of the remainder of the contract which is 3000$. We are university students and this is becomi... read more