City Sports Club

Jonay T 

on BBB

a year ago

My fianc and I decided to start the new year by signing up for the gym. There was an LA fitness about a 5 min drive from our house. We decided to take a tour and we liked the facilities. When we signed up for the membership, they asked us if we wanted a free fitness assessment. At the conclusion of the assessment, they asked if we were interested in personal training. We wanted to get in shape and my fianc has had positive experiences with personal trainers in the past. After some negotiation with the trainer, we agreed to a... read more

Rosa G. 

on BBB

a year ago

False advertising, I received multiple emails for a new membership at $34.99/month. I tried to sign up on their website but it was not allowing me to do it. I walked into their location and was told they could not ***** the price as it has to be done on the website only. The manager tried to sign me up on the website but was not allowing him to do it. I was told its a glitch in their system. I have sent many emails to corporate and still no contact from anyone. 

Ra S 

on BBB

a year ago

I was given a 5 day personal training trial by the personal training *********** could cancel any time. First day for ***** I show up & theres no trainer available, I go in the next day to cancel nobody is there. Now im trying to cancel but I have to pay 50% when Ive never used this program! & the PT manager ****** recall giving us that 5 day trial because he knows he wasnt doing his job! DONT SIGN UP FOR PERSONAL TRAINING! ITS A SCAM! 

Ashley H 

on BBB

a year ago

Ive been a customer for three years. Last week I moved from ********* to **. When I walked into the gym in ** I notified them of the move. They told me I had to get a new membership and charged me first and last months fees eventhough when I signed up I was already charged that three years ago. I paid the 108.00$ and went to workout but also called to speak with customer service to explain since the person at the desk didnt seem sure about what he was telling me. Come to find out it was a re-initiation fee not a first and la... read more

Karnitha S 

on BBB

a year ago

********, I am very disappointed in La Fitness/Esporta! Due to health reasons and that I moved over 25 miles away from there nearest gym, I called to cancel my membership. Mind you that i had only been a member for 2 weeks when I became unable to attend. I called and spoke to a respresntative who told me he was able to cancel my membership over the phone since i wasnt able to make to the building. This was in November 2022, its Feb 2023. after speaking with him they still kept trying to charge my card. When i reached out in ... read more

Vernon F 

on BBB

a year ago

As of today, its been about 7 weeks without the mens sauna.The sauna is a big part of my routine.No one knows when it will be fixed...I do not recommend using this location (*********, ga ). 

Pete P 

on BBB

a year ago

First, I've called corporate numerous times about broken TVs and equipment. No one cares. They already have your money and refuse to fix anything. Second I wanted to downgrade my membership. I was told i would have to cancel my current membership and pay for new one and pay the initiation fee all over again. Shadiest company ever. They must be in bed with the BBB as they wont let me file a complaint. 

Jermaill C 

on BBB

a year ago

You'd want to read this before visiting this location! Beware!!! I'm warning you if this was the last option on your list for gym to go to I would recommend you do your workout at home. If you've ever visit this location in the past and had a better experience I'm letting you know now that this is NOT the same gym anymore. This is my third time visiting this location and the last time visiting this LAFITNESS/ESPORTA. This is so mind blowing how EXTREMELY DISGUSTING this gym is. The last couple times I visit this location I m... read more

Tobias A. 

on BBB

a year ago

Signed up to la fitness nearly 1 month ago, when getting my gym membership and signing up for personal training, the guy explained the personal training contract in terms of me being able to pay for one month, then proceeded to skim through everything not allowing me to fully read the contract and I was told I can continue paying if I liked the service and that the trainer would be someone of his quality, my first day of personal training the trainer showed up 30 mins late and was on his phone throughout the session, they fi... read more