City Sports Club

Greg V. 

on BBB

2 years ago

I'm writing to bring attention to the filthy conditions at ESPORTA in ********, ** on ***************. The locker room, toilets, sinks, mirrors, countertops are always in the same condition; never clean. They apparently have a 3rd party cleaning crew but, the cleaning crew does not appear to take cleanliness seriously. The showers are disgusting, mold growth inside the shower stalls and it looks like no one has kept them ** in years. There are no paper towel dispensers to clean up after yourself at the sink; mirrors are alwa... read more

William D 

on BBB

2 years ago

I chose to cancel my membership with LA Fitness/Esporta, since I was no longer using the gym. I went online and completed their process, printed and mailed the form they require. A month later, my membership was still not cancelled, and my credit card is still being charged. I called the local gym I was using, and they informed me that I needed to send a certified letter (at my expense) in order to cancel the membership, or I would need to come in and cancel in person.From my viewpoint, this is just bad business on their par... read more

Alan D 

on BBB

2 years ago

I frequented the LA Fitness at the address of ******************************************************** located in the ********** Marketplace. I had printed out my fee three-day trial pass as advertised on LA Fitness's website. I wanted to get a feel of how their location was. Once I arrived after driving for 30 plus minutes I was told by the on-duty manager that they were no longer accepting the three-day free trial passes due to some negative incidents months ago at other LA Fitness locations. I then had to pay for one day ... read more

Gail G 

on BBB

2 years ago

Absolutely the worst customer service, the worst gym, the worst management, just the worst. Trying to get a refund is a joke. Do yourself a favor and do not join these gyms! 

ideval d. 

on BBB

2 years ago

I had canceled my subscription 2 months ago and they still charging me, if you truly to call them, its been hours on the phone, problem bot solved YET 

Fernando B 

on BBB

2 years ago

refuse to close membership, unable to close membership, keep making excuses to refuse to close memberships, contacted them and refuse to help 

Mabel G 

on BBB

2 years ago

I became a member of LA Fitness ******* located at ****************************************************** After giving birth in May 2021, specifically because of their option to add the **** KLUB membership & have child care available at ALL of their locations. This location in particular being so close to my ********* daily routes as well as the location they have in ******************* ************************************************** which happens to be in the same shopping plaza as my other childs school, who I drop off... read more

Joe R 

on BBB

2 years ago

Beware LA Fitness's scammy membership practices. I signed up with a promotional offer advertising "first month free" expecting to try it out for a month before I have to pay...but they want you to pay for 2 months up front, one of which is the "free" month. When you want to cancel, that's when you get the extra month "free" -- after you've already decided you don't want a membership anymore. So the offer amounts to nothing. Sound like a scam?Oh, and when you do decide to call it quits, there is no way to cancel online. You c... read more

Gissell w 

on BBB

2 years ago

Today Tues ,Aug 9 2021 at 5:30pm we went to the gym since the last time was in May of this year and I didn't have my gym card or I didn't download it to my phone because I didn't have time, but when I entered the gym there was a group of people and nobody went to see what I scanned my membership but it was old one i scan and I kept walking in the middle of the gym this Men who works yelled at Us with my husband he was my Guess as my Membership and told us in a bad way to come back to hem and that I am not a member, we told h... read more