Chuck McFarland - State Farm Insurance Agent

Mitchell O 

on BBB

2 years ago

If you have a total loss on your vehicle it should be noted that they only give you a rental for 7days after their initial settlement offer. No matter how bogus that offer is. By law you are allowed to negotiate their initial settlement, which of course I did. Their initial offer was given to me on a Saturday I wasn’t able to dispute it with anyone until they contacted me on a Tuesday and we weren’t able to come to an agreement until the next day being Wednesday. They sent over paperwork for the title which we received late ... read more

Christina S 

on BBB

2 years ago

Been with this company for over 20 years. We have 18 policies ($7600 in premiums per year) with them. They have charged us $2400.00 a year for 13 years just for flood insurance on one of our rental homes, plus $1008.00 for regular home insurance on this same property. We finally paid off the mortgage so we could cancel the flood insurance. Which was a month before the renewal. Our mortgage company paid the flood and regular insurance from our escrow a month early. We were assured that we would get all of our money back since... read more

Douglas W 

on BBB

2 years ago

"Horrible" is too polite. We suffered hail damage in May, 2023. Our neighbors are having their roofs replaced with support of their insurance carriers. State Farm claims I have only $1,500 in damage (and their adjuster failed to see a hole in the roof caused by hail). Our contractor informs me that one State Farm adjuster has denied 57 our of 57 claims during the past year or two. State Farm is not the insurance company they were about 15 years ago when they agreed to cover $20,000 in damage to my home due to a faultly water... read more

Gary W 

on BBB

2 years ago

If u could leave negative stars I would. If you are looking for home owner insurance… RUN. They are more interested in making up their 13b loss last year, raising rates, and denying every claim stating “preexisting”. After 13 years owning a property since new, and it’s “preexisting “. ???? Strange how the issue happened in a middle of a storm. But again, that’s “preexisting “ I hope they can survive when all their customers leave them. Read the reviews, they are true. Good luck State Farm! Keep pushing to Make up that profit... read more

Carly H 

on BBB

2 years ago

DO NOT USE THEIR SERVICE! The worst insurance company I have ever dealt with. Been trying to get our roof replaced for over a year and they are fighting us tooth and nail on everything. Their customer service is the worst I've ever experienced. Save yourself time money and agony and go with any other insurance company. Would leave 0 stars if I could. 

Maurice A 

on BBB

2 years ago

Quick to bill, but slow to pay. I have a simple claim but the adjuster filters her calls through voicemail and doesn't return messages left by my attorney. this is going on a year now. what good is having insurance if they don't respond. we have to sue the driver now. i feel bad for him. don't use state farm 

Cameron C 

on BBB

2 years ago

Very bad customer service. They will send you in circles at their call center for hours. Refuses to file a claim. Should be illegal. 

Les O 

on BBB

2 years ago

Didn’t have rental coverage in 2021 and vehicle was damaged by a weather related incident. Agent recommended rental coverage in 2022 so I got it. Filed a claim for damage in 2023. Agent said rental was covered, 10 days later I get a call rental wasn’t covered because I didn’t have it at time of loss now I’m stuck with a rental bill that’s higher than the repairs. Wouldn’t have gotten the rental in the first place if I knew it wasn’t covered. All I see on rental coverage is it’s effective if the car is not driveable or in the... read more

Rainie G 

on BBB

2 years ago

I was told I would receive a 15% discount on my car insurance for drive safe and save and a multi line policy. When my agent entered the information, the computer calculated the discount incorrectly. My agent also called the billing support line and they said it was nothing they could do. I would warn others to not purchase insurance from State Farm because this is FASLE advertising. No company should not be misleading customers into thinking they will receive a discount, but intentionally not provide the correct discount am... read more