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Cherry Hills Properties, LLC
- Property Management
- Edwardsville, IL
About this business
Location details
11 S Cherry Hills, Edwardsville, IL, 62025, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Verified Renter The apartment and surrounding area are both very pleasant, and I am confident I will enjoy residing here. However, the move-in process could have been more efficient and better organized.
Business response:
Thank you for sharing your experience at ReNew Edwardsville. We appreciate your feedback regarding the move-in process and are always looking for ways to improve our resident experience.
Verified Renter When maintenance is requested, the service is not satisfactory. The response time is lengthy. The apartment had multiple issues that should have been addressed prior to occupancy. The apartment was not clean as expected. Additionally, there is mold in the basement that I have reported, but no action has been taken. A new microwave was installed incorrectly, and the door will not open. I have been unable to obtain assistance to rectify the issue, rendering the microwave currently unusable.
Business response:
We appreciate you taking the time to share your experience at ReNew Edwardsville. We strive to provide a comfortable living environment for all of our residents and we're sorry to hear that we fell short of your expectations. We take your concerns seriously, and we would like to address these issues. Please contact us at renewedwardsville@trinity-pm.com so we can gather more details and work towards a resolution.
Verified Renter Renew is such a great location to live! The amenities are great and our unit is beautiful! The staff and maintenance are great and the neighbors are wonderful!
Business response:
Thank you for your positive feedback on ReNew Edwardsville! We're so glad to hear you're enjoying the amenities, your beautiful unit, and the community. We appreciate you taking the time to share your experience.
Verified Renter Very quiet and clean area. Great place to live. My neighbors are all nice. The Lawn care is great. There are lots of parking spaces available.
Verified Renter Everything went smoothly. From my application process to my move in. I was worried that my keys wouldn’t be ready until closer to three and much to my surprise they were ready a little after noon!
Verified Renter Poor lighting, pool and pool furniture in poor condition, there are never bags for dog waste in the assigned areas. It is important to keep all light bulbs running at night.
Verified Renter Great expierience. Customer service gets back to messages in a considerate timeline. The supierior location helps with all needs outside of the community.
Verified Renter I must say, the area around my residence is always clean. The grass,trees,and bushes are kept well groomed. Absolutely no complaints with the upkeep of the outside. However, indoor maintenance issues could be addressed quicker. We have an issue with our garage door that has been open for over a month. This is the reason for four stars instead of five.Thanks
Business response:
Thank you for taking the time to share your experience at ReNew Edwardsville. We appreciate you highlighting the upkeep of the grounds - we're glad you've noticed the team's efforts to keep the landscaping looking its best. We also understand your frustration with the delay in addressing the garage door issue. We value your feedback and are always looking for ways to improve our response times.
Verified Renter Love everything about it! The move it, area and the townhouse itself. Good location and nice neighbors. I have already referred people of the property. Last but not least the employees/the office was wonderful
Business response:
We are so happy to hear you're enjoying your experience at ReNew Edwardsville! It's wonderful to know you appreciate the move-in process, the area, and your townhouse. We're also pleased to hear you find the location convenient and the neighbors friendly. Thank you for the referral! We appreciate your kind words about our team.
Frequently asked questions about Cherry Hills Properties, LLC
How is Cherry Hills Properties, LLC rated?
Cherry Hills Properties, LLC has a 3.7 star rating with 183 reviews.
When is Cherry Hills Properties, LLC open?
Cherry Hills Properties, LLC is closed now. It will open on Monday at 8:00 a.m.
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