Champion Energy Services

Pete S 

on BBB

3 years ago

Will not refund an overpayment error of over $1600 for 2-3 weeks ! I need that money now to pay other bills! 

JB 

on BBB

3 years ago

Do not use this company. They will lie to try and lock you in to an unwanted contract. We spoke with Veronica because our current plan at our apartment is ending. We are in the process of purchasing our first home and will not be moving for about a month. We also have not yet figured out what we are doing for our utilities yet. We called and explicitly told her “We want to change to a monthly plan. She told us that they don’t do that and she can only sign us up for a 1, 2, or 3 year plan and was going on about how we can jus... read more

Shannon F 

on BBB

3 years ago

Beyond pleased with Champion Energy! Use code **********to save $50 when signing up! Really happy with this company! So much opportunity to save with the referral program. Reasonable rates and excellent customer service. Highly recommend!! Code ********** or use this link: https://www********************************************************************************************* 

Susan W 

on BBB

3 years ago

I would like to find out why I was changed $4,257.15 in ancillary services, $1,494.95 in losses, and $455.01 in miscellaneous charges when I usually pay $1,200.00 to $1,500.00 a month for my total electric bill. I am set up on a fixed monthly kw rate and then I was sent this bill. When we called Champion's customer service they said it was from the freeze. We closed the week of the freeze to conserve energy for the homes and families around our business. This is outrageous and there needs to be away to stop this from happeni... read more

Jared T 

on BBB

3 years ago

$26,000 Bill. yep! $26,000, $26,000! So I finally receive my bill from the freeze (66) days ago that is due in full ($26,000) or their 'discount' of $26,000 comes in to play. Yep, $52,000. It's taken almost 3 days to get someone on the phone to simply speak with and try to figure this out. I signed up for a fixed rate and they cannot locate my contract. The reason for the delay in billing? Champion energy switched software platforms so it took them over 2 months to deliver then tell me its due in 14 days, the full $26,000. Y... read more

Cuong T 

on BBB

3 years ago

After nearly a year, they decide to charge me more than what I was locked in for. This is what my bill showed: quantity 3x9 usage rate .066 total 26.05 and TDU showed: quantity 0 rate 0 total 19.2x. So I called and ask them what is x mean the guy on the phone said “sorry but we just update our system and our system does not show us your bill.” I login to the server and the server said we cannot produce your usage history but this is how much you owe us 45.08. How I figured that they overcharged me is Bc I had to use all the ... read more

FrancesL 

on BBB

3 years ago

Since the snow disaster in Texas, I have been checking each day to see what my Champion Energy bill might be. I am lucky to be on a fixed rate, but even though I have been checking almost daily, I kept getting a message on their website that they were transferring over to something new. I checked again today, and suddenly, I have a past due on my account.....and account that has been unaccessible until today for me to even see a bill to pay. Horrible billing practice. I am very particular about paying my bills on time. 

Michael F 

on BBB

4 years ago

I have had 4 different electric providers in the last 10 years. I just started with Champion Energy a couple months ago, and so far they have exceeded all previous providers in the delivery of service and information. There wasn't any hidden charges in our bill statements, so the price you see online is the price that you get. I'm thankful that they do that since a lot of other providers are not upfront about gimmicks and other surprise charges when you sign up. There are weekly updates to estimate usage, and straight forwar... read more

Danny F 

on BBB

4 years ago

I've been with Champion only a few months now, but I love it. We were previously with Direct Energy, which was fine, but they didn't have the A+ customer service team that Champion does. They helped me with everything and beat the rate I was being offered to renew at Champion (without any discount codes). I wish I would have found them sooner.