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Champion Energy Services
- Electricity Suppliers
- Houston, TX
About this business
Location details
1500 Rankin Rd #200, Houston, TX, 77073, United States
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I paid Champion Energy early termination fee and requested receipt called the company who handles this for them and nothing. I just wanted my receipt and never deal with the crooks at Champion. Why do I have to deal with a second party to get Champion to do the right thing. Sending complaint to Gov Abbott maybe he can get something done
Business response:
Karen, thank you for bringing this to our attention. We recently responded to your other complaint explaining what occurred. We sincerely apologize for the delay you experienced in receiving a copy of the letter from our collections agency. We've taken corrective actions with the agency to make sure they improve processes and training. The letter was suppose to be system generated and mailed, like the agent indicated. That process failed and it was not discovered until we investigated further. Your letter is being mailed as ... read more
My electric bill went from $200 to $400 when my contract ran out. The manager at customer service was intimidating. I have not received my $350 deposit back and the new contract offer was $.07 more than my expired contract and I unhappy with my service, to say the least. I currently have no contract and I am shopping around.
Business response:
Thank you for bringing this to our attention. Please send your service address or account number to feedback@champion.energy so we may look into the issue of your deposit refund. Energy rates have steadily increased since October of last year. You are not alone in feeling the pain of historically high prices. We tried to email and call all our customers out of contract and paying higher rates to discuss options to lock-in at a fixed lower rate to avoid high variable rates that change month-to-month based on market prices.
I called Champion Energy four times last year to early terminate the service. They gave me wrong information. The person on the phone was rude and said you cannot early terminate as you have five year contract. Even if you terminate you will be responsible for whole five years. We will still bill you. I could not understand this and got confused. Recently I did some research with different companies and found out that Cirro energy has no early termination fees and some other companies only charge for three months fees. I was... read more
Business response:
Thank you for sharing your experience. It is a common practice with many REPs (retail electric providers) and allowed by the PUC (public utility commission) to assess an early termination fee if a customer switches service to a new provider before the end of the contract term. You are under contract with Champion Energy until June 2024. Please reference the response provided in 2021 to your original complaint, which stated: The Customer Protection Division has determined Champion acted consistently with Substantive Rule §25... read more
They did fantastic for 2 years. But they double billed my auto pay set up recently. It didn't show up in the bill and the next bill showed a credit for the over bill amount. I logged in to see I had a past due amount on the website but none of the bills reflected I was late or had any overdue amount. I called to see what was going on. The CSR was very pleasant but she couldn't figure it out and said she would escalate it. A week went by and I heard nothing until I got a threat to disconnect notice. So I called again CSR was ... read more
Not only did they not cancel my contract on time when I called over 2 months ago, they never refunded me any of my money that I lost because I wasn't at the apartment. When I called over 10 times with them and requested the help of a manger, nothing got done. In the end, when they finally managed to cancel my contract (2 months AFTER my first call to cancel) they billed me for an additional ENTIRE MONTH. Imagine the disrespect this company has shown me, when I worked so hard with them to call in early and get everything hand... read more
After reading a few bad reviews wanted to defend a bit this company. 7 years ago I switched from TXU and never was sorry about it. Yes, they were a bit late with bills after that winter storm, but mine bill was reasonable - exactly amount I was expecting. I was approached by the other companies representatives (TXU at my new home), and after looking at my bill from Champion and calculating their charges, they told me they couldn't beat it. I never had problems with this company. I am not happy free nights price went away, be... read more
Will not refund an overpayment error of over $1600 for 2-3 weeks ! I need that money now to pay other bills!
Business response:
Hi Pete, We apologize for the inconvenience this has caused. We received confirmation from our Accounting Team that the check refund for the amount of $1,672.11 was approved and issued on 6/17. Our records show that the funds were received and cashed out on 6/21, and since then your account no longer has an overcharge. If you have any additional questions in regards to this concern or anything else we can assist with, please do not hesitate to contact us at feedback@champion.energy or call (877) 653-5090. Sincerely, Cham... read more
Do not use this company. They will lie to try and lock you in to an unwanted contract. We spoke with Veronica because our current plan at our apartment is ending. We are in the process of purchasing our first home and will not be moving for about a month. We also have not yet figured out what we are doing for our utilities yet. We called and explicitly told her “We want to change to a monthly plan. She told us that they don’t do that and she can only sign us up for a 1, 2, or 3 year plan and was going on about how we can jus... read more
Beyond pleased with Champion Energy! Use code **********to save $50 when signing up! Really happy with this company! So much opportunity to save with the referral program. Reasonable rates and excellent customer service. Highly recommend!! Code ********** or use this link: https://www*********************************************************************************************
Business response:
Thanks for your feedback Shannon. We're happy to see you participating in our referral program. If you have any questions, please feel free to reach out at feedback@champion.energy
Frequently asked questions about Champion Energy Services
How is Champion Energy Services rated?
Champion Energy Services has a 4 star rating with 23,160 reviews.
When is Champion Energy Services open?
Champion Energy Services is open now. It is open 24/7.
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