I requested to cease services at the end of my contract. Champion Services kept my electricity open without my authorization and is fraudulently charging me. They have even confirmed the receipt of my request to cancel services as of the last date of my contract. Thanks for bringing this to our attention so we can take corrective action. This is not the level of service we strive to provide. A review of the account indicates we made billing adjustments on the account due to the error. If you still have questions about the ac... read more

Harry C

on BBB

4 months ago

FALSE ADVERTISING!!!!We received an email Dated 3/13/2025 to renew our electric plan:"You can renew early and lock in your energy rate at 10.8 per kWh compared to your expiring energy price of 12.7 per kWh SPECIAL EARLY RENEWAL OFFER"when I called to renew I was told the offer was no longer available, as of 3:00p.m. ******** EMAIL READS: To take advantage of this special offer, you will need to renew by March 31, 2025. This offer is NOT a contract expiration notice.

Business response:

*****, thank you for bringing this to our attention. We had a price increase after that email was sent. Prices are subject to change anytime due to market conditions. We apologize that was not clearly called out in the email. We've asked a customer care team member to reach out to discuss your renewal options.

Robert L

on BBB

6 months ago

Was paying 6.8c per kWh, then all of the sudden my rate went up to over .25c per kWh. At the same time they were offering a rate of a little under 11c. Horrible business practices. So I had a $506.74 bill then a $960.67 bill. This was during the cold snap. My house is 924 sqft

David L

on BBB

6 months ago

Use referral ID *********** when enrolling and get a $50 credit to your bill! We have been very satisfied with our plan. We like how we can see our usage summary on a weekly basis. We have been with them for several years and there have been no issues. Very happy and the rates have been great!

Arthur T

on BBB

9 months ago

I've read customers reviews with ratings, mostly in 1 star. Average rating is 1.57, to me it looks too high. My account had three disconnection notices no matter I never was late in my payments prior to due date. My first check was deposited by Champion in one month time. Send them second check that was deposited in 10 days. My home is just 30 miles from ther POB. Having my double payments for Champion services I had three disconnection notices as very rude harrasment. No apology, no refund of my overpayment, no information ... read more

Patricia S

on BBB

9 months ago

BEWARE! This company is very shady and fraudulent. Keep an extremely close eye on your bill and contract. They will take you for everything you have. They lie about the market rate. Look at all of there horrible reviews. They offer higher rates and exurbanite fees. BEWARE! If you cancel they will get you. Look at your price to compares, prove that they are lying. A few dollars different is one thing over $125-$220 additional per month is EXTREMELY excessive. Requested a refund and was told they don't do refunds but they can ... read more

Eric G

on BBB

10 months ago

Not only did I get BACK TO BACK 600 DOLLAR electricity bills from chumpion after a NATURAL DESASTER!!!???!!! The first one they rudely said that they just stopped helping people and took me for all I had!!! ROBBERY WITH OUT A GUN!!! LEFT ME IN A VERY BAD POSITION!!! WHEN PRIOR I HAD BEEN PAYING 1 TO 2OO AT MOST SO THREE TIMES AS MUCH!!! SMH!!! I RECIVED A PHONE CALL AFTER WRIGHT A REVIEW AND THE LADY ON THE PHONE SAYS SHE IS SORRY HOW THE SITUATION WAS HANDLED AND THAT IT COULD HAVE BEEN HANDLED BETTER AND THAT THEY WOULD HE... read more

Nelly I

on BBB

11 months ago

I have found this company's practices to be highly questionable and deceptive. Not only do they provide inaccurate billing, but they also repeatedly attribute all fees to Oncore and a "delivery" charge. Despite rarely being home and keeping the AC set at 73 degrees when I am home, my bill continues to increase. They advertise "free weekends," and I avoid using appliances like the washer until after 8 pm, yet the costs do not reflect these supposed savings. To terminate the service, the company requires a $250 fee, which seem... read more

Business response:

Thanks for sharing about your experience. Please keep in mind that the number one driver of electricity usage is air conditioning. Even in an empty house, outdoor temperatures impact your overall costs because it can cause the AC to work harder and kick on more frequently to remove humidity and cool the air. You may not be changing the thermostat inside but if the outdoor temps are higher the AC works harder to maintain the cooler indoor temps, which would increase your usage. The data reported in the weekly Smart Track emai... read more