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Champion Energy Services
- Electricity Suppliers
- Houston, TX
About this business
This company offers retail electric provider services to residential and commercial customers.
Location details
1500 Rankin Rd #200, Houston, TX, 77073, United States
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I was enrolled in the Solar buy back program and found that champion charged me the full price for my electricity overs but in the buyback program the price they paid me for the energy I produced fluctuated from between 5:00 and 9 cents a kilowatt hour. my electricity bills shot up. I was producing electricity and putting it into the grid and they were getting my energy and then paying me a pittance for it. when I call to complain the people I spoke with were very unkind and when I canceled they slapped me with a $350 cancel... read more
Business response:
Miles, thanks for sharing your honest feedback. We've always tried to be clear that our solar buyback program is not a 1-to-1 buyback. This means what you pay for consumption is different than the credit you receive for the surplus generation that is returned to the grid. Our priority is and always will be to offer competitive rates for purchasing electricity. We do not offer solar plans that include a monthly fee or add a premium to the consumption rate, like other plans in the market that include a fixed rate buyback amou... read more
I came to Champion from *******, and not only did I get a $50 discount my second month, but there have been no surprise charges or hidden fees. Rates have gone up but my bill has not doubled as other companies did. I will be here a while. Use my code to get your discount! ****************************************
Business response:
Thank you for sharing your experience and welcome to Champion Energy. We are pleased to earn your trust and are happy you are taking advantage of the connect-a-friend referral program. Please continue to share your referral ID with friends and family. Thanks!
This company charges me late fees even if my account is current and is on autopay. Customer Service of this company is extremely rude. I will be looking for new service elsewhere.
Business response:
Thank you for bringing this to our attention. You were charged a late fee when your auto pay was declined due to NSF (non-sufficient funds). As a one-time goodwill gesture, we will waive the late fee. A supervisor left you a message if you would like to discuss further. Thanks, Champion Energy
I paid Champion Energy early termination fee and requested receipt called the company who handles this for them and nothing. I just wanted my receipt and never deal with the crooks at Champion. Why do I have to deal with a second party to get Champion to do the right thing. Sending complaint to Gov Abbott maybe he can get something done
Business response:
Karen, thank you for bringing this to our attention. We recently responded to your other complaint explaining what occurred. We sincerely apologize for the delay you experienced in receiving a copy of the letter from our collections agency. We've taken corrective actions with the agency to make sure they improve processes and training. The letter was suppose to be system generated and mailed, like the agent indicated. That process failed and it was not discovered until we investigated further. Your letter is being mailed as ... read more
My electric bill went from $200 to $400 when my contract ran out. The manager at customer service was intimidating. I have not received my $350 deposit back and the new contract offer was $.07 more than my expired contract and I unhappy with my service, to say the least. I currently have no contract and I am shopping around.
Business response:
Thank you for bringing this to our attention. Please send your service address or account number to feedback@champion.energy so we may look into the issue of your deposit refund. Energy rates have steadily increased since October of last year. You are not alone in feeling the pain of historically high prices. We tried to email and call all our customers out of contract and paying higher rates to discuss options to lock-in at a fixed lower rate to avoid high variable rates that change month-to-month based on market prices.
I called Champion Energy four times last year to early terminate the service. They gave me wrong information. The person on the phone was rude and said you cannot early terminate as you have five year contract. Even if you terminate you will be responsible for whole five years. We will still bill you. I could not understand this and got confused. Recently I did some research with different companies and found out that Cirro energy has no early termination fees and some other companies only charge for three months fees. I was... read more
Business response:
Thank you for sharing your experience. It is a common practice with many REPs (retail electric providers) and allowed by the PUC (public utility commission) to assess an early termination fee if a customer switches service to a new provider before the end of the contract term. You are under contract with Champion Energy until June 2024. Please reference the response provided in 2021 to your original complaint, which stated: The Customer Protection Division has determined Champion acted consistently with Substantive Rule §25... read more
They did fantastic for 2 years. But they double billed my auto pay set up recently. It didn't show up in the bill and the next bill showed a credit for the over bill amount. I logged in to see I had a past due amount on the website but none of the bills reflected I was late or had any overdue amount. I called to see what was going on. The CSR was very pleasant but she couldn't figure it out and said she would escalate it. A week went by and I heard nothing until I got a threat to disconnect notice. So I called again CSR was ... read more
Not only did they not cancel my contract on time when I called over 2 months ago, they never refunded me any of my money that I lost because I wasn't at the apartment. When I called over 10 times with them and requested the help of a manger, nothing got done. In the end, when they finally managed to cancel my contract (2 months AFTER my first call to cancel) they billed me for an additional ENTIRE MONTH. Imagine the disrespect this company has shown me, when I worked so hard with them to call in early and get everything hand... read more
After reading a few bad reviews wanted to defend a bit this company. 7 years ago I switched from TXU and never was sorry about it. Yes, they were a bit late with bills after that winter storm, but mine bill was reasonable - exactly amount I was expecting. I was approached by the other companies representatives (TXU at my new home), and after looking at my bill from Champion and calculating their charges, they told me they couldn't beat it. I never had problems with this company. I am not happy free nights price went away, be... read more
Frequently asked questions about Champion Energy Services
How is Champion Energy Services rated?
Champion Energy Services has a 4 star rating with 22,996 reviews.
When is Champion Energy Services open?
Champion Energy Services is open now. It is open 24/7.
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