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Champion Energy Services
- Electricity Suppliers
- Houston, TX
About this business
This company offers retail electric provider services to residential and commercial customers.
Location details
1500 Rankin Rd #200, Houston, TX, 77073, United States
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They use fraudulent and predatory practices to get customers to sign up. The representative literally lied to get me to sign up. They attract people in stores by giving them gift cards and not telling people they are signing a long term contract with high cancellation fees. They gave me no paperwork when I signed up it was done through a tablet. Then they sent a recording of a call that was not the complete call but clearly edited. Do not use this company!
Business response:
Natasha, thank you for providing Champion with your feedback. The actions you describe are inconsistent with Champion’s business practices as neither Champion nor Champion’s third-party marketers offer gift cards and neither typically perform in-person enrollments. Please contact commercialcare@champion.energy to provide us with more information about your interaction so that we can better understand your experience and take the necessary steps to ensure Champion’s practices are being followed? We appreciate your assistance.
I am very disappointed in Champion energy and how much my bill has risen these past few months. During the summer my bill used to be $150- $200 and now it is around $400- $650. When I called to set up a payment plan, I was denied because my bill was not past due yet. I was forced to wait until it was overdue, and I called again to set up a payment plan but was denied. Stated that my bill was past due and that I needed to wait until I got a disconnection letter. Again, being forced to wait again I called again when I got the ... read more
Business response:
Ana, sorry to hear you are having difficulty paying your electricity bill. When you renewed in 2022, rates were higher. Texas also experienced above average temps all summer long. This was followed by a delivery rate increase from Oncor and other transmission and distribution utilities (TDU). These factors all contribute to higher total cost of power for many customers. Notes on your account indicate our customer care agents did discuss ways to get you on a lower rate plan as well as explain how the Deferred Payment Plan (DP... read more
Locked in an obscene rate last year at peak, predatory numbers and as Texas burns in triple digits this year, this bill has been vulgar. Absolutely vulgar. I have never paid this for electricity in my life and I never will again (and neither will anymore I know). When I complained, I was presented with scammy, predatory options that were designed to bully poor people into extending contracts just to avoid a $250 early termination fee (which is an usually high fee when compared with other companies) or escape garbage contract... read more
I was enrolled in the Solar buy back program and found that champion charged me the full price for my electricity overs but in the buyback program the price they paid me for the energy I produced fluctuated from between 5:00 and 9 cents a kilowatt hour. my electricity bills shot up. I was producing electricity and putting it into the grid and they were getting my energy and then paying me a pittance for it. when I call to complain the people I spoke with were very unkind and when I canceled they slapped me with a $350 cancel... read more
Business response:
Miles, thanks for sharing your honest feedback. We've always tried to be clear that our solar buyback program is not a 1-to-1 buyback. This means what you pay for consumption is different than the credit you receive for the surplus generation that is returned to the grid. Our priority is and always will be to offer competitive rates for purchasing electricity. We do not offer solar plans that include a monthly fee or add a premium to the consumption rate, like other plans in the market that include a fixed rate buyback amou... read more
I came to Champion from *******, and not only did I get a $50 discount my second month, but there have been no surprise charges or hidden fees. Rates have gone up but my bill has not doubled as other companies did. I will be here a while. Use my code to get your discount! ****************************************
Business response:
Thank you for sharing your experience and welcome to Champion Energy. We are pleased to earn your trust and are happy you are taking advantage of the connect-a-friend referral program. Please continue to share your referral ID with friends and family. Thanks!
This company charges me late fees even if my account is current and is on autopay. Customer Service of this company is extremely rude. I will be looking for new service elsewhere.
Business response:
Thank you for bringing this to our attention. You were charged a late fee when your auto pay was declined due to NSF (non-sufficient funds). As a one-time goodwill gesture, we will waive the late fee. A supervisor left you a message if you would like to discuss further. Thanks, Champion Energy
I paid Champion Energy early termination fee and requested receipt called the company who handles this for them and nothing. I just wanted my receipt and never deal with the crooks at Champion. Why do I have to deal with a second party to get Champion to do the right thing. Sending complaint to Gov Abbott maybe he can get something done
Business response:
Karen, thank you for bringing this to our attention. We recently responded to your other complaint explaining what occurred. We sincerely apologize for the delay you experienced in receiving a copy of the letter from our collections agency. We've taken corrective actions with the agency to make sure they improve processes and training. The letter was suppose to be system generated and mailed, like the agent indicated. That process failed and it was not discovered until we investigated further. Your letter is being mailed as ... read more
My electric bill went from $200 to $400 when my contract ran out. The manager at customer service was intimidating. I have not received my $350 deposit back and the new contract offer was $.07 more than my expired contract and I unhappy with my service, to say the least. I currently have no contract and I am shopping around.
Business response:
Thank you for bringing this to our attention. Please send your service address or account number to feedback@champion.energy so we may look into the issue of your deposit refund. Energy rates have steadily increased since October of last year. You are not alone in feeling the pain of historically high prices. We tried to email and call all our customers out of contract and paying higher rates to discuss options to lock-in at a fixed lower rate to avoid high variable rates that change month-to-month based on market prices.
I called Champion Energy four times last year to early terminate the service. They gave me wrong information. The person on the phone was rude and said you cannot early terminate as you have five year contract. Even if you terminate you will be responsible for whole five years. We will still bill you. I could not understand this and got confused. Recently I did some research with different companies and found out that Cirro energy has no early termination fees and some other companies only charge for three months fees. I was... read more
Business response:
Thank you for sharing your experience. It is a common practice with many REPs (retail electric providers) and allowed by the PUC (public utility commission) to assess an early termination fee if a customer switches service to a new provider before the end of the contract term. You are under contract with Champion Energy until June 2024. Please reference the response provided in 2021 to your original complaint, which stated: The Customer Protection Division has determined Champion acted consistently with Substantive Rule §25... read more
Frequently asked questions about Champion Energy Services
How is Champion Energy Services rated?
Champion Energy Services has a 4 star rating with 23,075 reviews.
When is Champion Energy Services open?
Champion Energy Services is open now. It is open 24/7.
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