CDW Corporation

ryan s. 

on BBB

8 years ago

I was a bit worried ordering a plantronics headset (I work at a call-center) from this company after reading the negative reviews, but the headset was delivered on time and the quality of the product seems to be good as I've been using the headset for the last month or so. 

JK 

on BBB

8 years ago

Rude, rude, rude, and rude. Customer service was horrible. The person I spoke to was very curt and rude. I tried to figure it out but he didn't care nor try to help resolve the issue. He just told me "nope" and disabled my account. You can't run a business like this. What consumer will use their money for a business that doesn't even care to help with consumer. 

Versatile Business S. 

on BBB

8 years ago

Terrible customer service!! They have all the parts you could need but don't count on a timely reply for pricing!! Reps know nothing about the products they sell, and take forever (if they ever) to call back. I recently purchased a product that is not working properly and a month and a half in and i still haven't gotten a resolution. 

E.S. 

on BBB

8 years ago

The customer service is some of the worst I have ever dealt this. The sales rep was arrogant and kept an air of condescension about her during the entire process. The couple minor requests that I made during our business, which I shouldn't have ever had to request, I was told that I was either wrong for making the request, or I could do it myself, or I was completely ignored. I wouldn't recommend CDW to anyone. If you can find what you are looking for elsewhere, I highly recommend doing so. I have already informed our IT dep... read more

K. H. 

on BBB

8 years ago

I recently ordered WordPerfect Office X8 Professional on line from CDW. I received an order confirmation confirming that this is the product that I ordered. When the software arrived it was not WordPerfect Office X8, it was WordPerfect Office X8 Education. There is a lot of difference between the two versions. I contacted CDW by phone and by email regarding the situation. I was told my only option was to return the product and that they would not provide WordPerfect Office X8 at the price advertised and confirmed in my order... read more

J. D. 

on BBB

8 years ago

This Company is horrible. I purchased a product from them based on my sons school requirement and did not receive it overnight as requested. The original shipping charges was raised and I received it 4 business days later, this was after speaking with the acct manager the day I placed the order. I called 4 times trying to get it corrected and was advised 1-no one was available to help me even though the company was open, 2-I will work with the acct mgr to fix it and get a new one shipped out with same day service, #3-The acc... read more