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CDW Corporation
- Consumer Goods
- Vernon Hills, IL
About this business
Location details
200 N Milwaukee Ave, Vernon Hills, IL, 60061, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I ordered a piece of network hardware (a ***** ******** switch) based on CDW's product description which turned out to be highly inaccurate. I pointed this out to them more than once showing detailed evidence of their "mistake" which still has not been corrected. I was told that I would have to buy an item about 25% higher in cost to what I paid originally to get the item I ordered as per the website description. I opted to return the item for a refund which they seem to be intentionally delaying or refusing as their RMA pro... read more
trying to buy symantec licenses. for 3 months to date. I have been leaving our contact plus 3 other personnel from cdw an email everyday in march. they all work at cdw. as they reply occasionally with 'we are working on this today, will have quote sent out to you'. i've called symantec. and we are stuck with cdw for corporate reasons ..
When purchasing 2 different all in one printers, ******* Xpress SL M-2875DW, (3 features) and ******* Xpress SL M-2885FW, (4 features) with CDW, initial contact and information very good, I even upgraded to a more expensive printer with more features on the 2nd one. Received both in good condition, set them up, began using them, after 10 days the 2nd printer and device kept disconnecting. Thinking these printers were the Le us of printers, not convinced now. Several ** and ******* tech people think the later device is defect... read more
Ordered several hundred dollars worth of parts and have not received any response from their sales department after weeks and several call and email attempts when it did not ship. Am currently requesting my attorney to draft a letter out of principle. Kind of sickens me that they have an A+ rating with the BBB after I researched their reputation after the fact.
Business response:
Hello Nathan, I apologize for the inconvenience caused regarding your recent purchase with CDW and the lack of communication from our sales team. Unfortunately, I was unable to locate an account when searching with your email. Fee free to contact me directly at jacqhay@cdw.com to provide the order number you are referring to, so I can be of further assistance. In addition, once I am able to locate your account, I can forward this feedback to the sales management team to address for future orders. Please know, we do not charg... read more
I ordered a lap top from them on October 11. It was available and they took my payment. I contacted them on the 16th when I saw that they still haven't shipped my order. The guy said it was a b stock item they had one available and it would be mine and they would ship it the following morning. After not receiving an email aw but it being shipped, I called again. Same old story, they apologized saw they still had one left and they would ship it the following morning again. Once again, no email was sent so I called again the f... read more
Business response:
Hello, I am sorry to hear of the issues you encountered with your recent purchase. First, let me inform you, we do not charge you until product ships. We put an authorization hold on your credit card. If the order is cancelled, that hold will be released based on your banks policy. Typically this is complete within 24-48 hours but can take up to 10 days. When an item is "bstock" this means it was used - previously sold and then returned. To "refurbish" a bstock item is to wipe it clean and fix anything that may be wrong with... read more
Terrible customer service. There is no customer service on the weekend.
Business response:
We apologize for the inconvenience this has caused. CDW is closed on the weekends. Our business hours are Monday - Friday. 7:00am - 7:00pm. Please feel free to contact us during those business hours.
I had an absolutely terrible customer service experience with CDW last month. I order from them every now and then, mainly because I can usually get my items the next day. But last month, while preparing for an event we were having, I made a purchase that said if I order by 2 pm, I will have my order the next day. Well, this was for items for our raffle drawing taking place that weekend. The box came, and I locked it up without opening it right away. The next week, when I was preparing to call my raffle winners, I opened the... read more
Business response:
I sincerely apologize for the lack of communication and resulting negative experience with your order. If you could provide your order number, I would be happy to research this further. In addition, if you remember the sales rep you emailed, and did not receive a reply from, I would appreciate that information. This information will be used to follow up with that persons Supervisor and address this interaction. This is not typical business practice for our company and I am truly sorry for the inconveniences and frustration c... read more
Placed on order for a monitor on July 5. Didn't receive it by July 13th. Called to check on the status and was told that "my order was hung up in the system". The customer "service" rep could do nothing. The person I was transferred to declined to pick up the phone. I was never notified of any reason for the delay or that there was in fact a delay at all. I sent multiple emails to "customer service" and was ignored. This has cost my small business lost productivity and restricted the ability to process sales at one register.... read more
Business response:
Hi John, I apologize you were not helped by sales on this order. I located the cancelled order ******* in our system. I appears it was going through our fraud prevention checks at the time of your call. The name on the order was not matching to residential address provided, so this flags the order in our system. The customer service rep should have verified this with you over the phone. I am sincerely sorry we were not able to fulfill the order in time for you, and I am forwarding this information over to customer relations ... read more
This place is a joke, they let you place an order online then few days later they call you to tell you they will not honor the price and you pretty much you have no option but either accept the new price or cancel the order. Defiantly false advertising or price gouging!!! Why would you allow for someone to place an order online and accept the order if your pricing is not accurate? Customer service is horrible and really no help. I ended up canceling my 7k order and ordering via ******. Will never shop with CDW again
Frequently asked questions about CDW Corporation
How is CDW Corporation rated?
CDW Corporation has a 1.2 star rating with 52 reviews.
When is CDW Corporation open?
CDW Corporation is open now. It will close at 6:00 p.m.
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