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Casteel Heating, Cooling, Plumbing & Electrical
- Plumbing
- Blackwells, GA
About this business
Casteel is metro Atlanta's top heating, cooling, plumbing and electrical company. With over 10,000 5 star reviews, Casteel has been your whole home solution since 1987. Contact Casteel today. We will take Amazing Care of you.
Location details
2218 Canton Rd, Blackwells, GA, 30066, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
I would have given Casteel a better review if after our tune up we didn't find one of our large shrubs located right next to the outside unit broken extensively. It's a shame. ... bad customer service!!!
New HVAC system installed last Monday (took over 11 hours), still had to come back to install the thermostat. Installer did not wear a mask either. But the best part is the flooding and damage that occurred 4 days later from not flushing out the condenser tubes. My house is a mess. Drywall removed, rug pad removed,total mess in my house. Still waiting for the repairs to happen. Huge disappointment. The number one reason why I went with Casteel is “that their installation is first class” with superior customer service. Ha!
Do NOT trust Casteel. I told them that I needed an inspection done on my system, including all checklist items that I would need looked at. They agreed and showed up- turns out they do not even do inspections, and they charged me for a tune up. I paid for absolutely nothing and now need to have another company come out to do what Casteel agreed to do. They are liars and scam artists. Do not use them. (Note: the techs were very nice)
Business response:
Ms. Kutzman, we apologize for any inconvenience you may have experienced. We understand the situation you described can be frustrating. Our customer relations manager has been made aware of your comments. We will be reaching back out to you. Thank you.
Had a technician come for a man HVAC service call on July 17th. Super polite and professional. We knew the cause prior to his arrival, but was still told we had to pay the $83 diagnosis fee on top of the $89 service call. Fine I paid it. Was told someone from service would call back with a quote later that day or the next and tech would also follow up. Recommended not to add Freon, even though we had a leak and coupon for free Freon with $89 service call. Freon is included in the repair quote, ok fine. 5 phone calls and 11 d... read more
Business response:
*Update: Ms. Roberts, we are following up with you to learn more about the situation you described. We take all customer concerns seriously. Could you please confirm the name and zip code on your account? Once received, we will have the appropriate manager follow up with you. We apologize for any inconvenience you may have experienced but do want to thank you for your feedback.
Casteel came out today to put in a new system. It is NOT working and they say they can’t get anyone to come out until Tuesday. $4000 and I have to wait for service on something NEW just put in today? Are you serious!!!
I took advantage of a Casteel promotion for A/C service check for $49 each for two units. Technician advised me that one unit had a bad thermostatic expansion valve which was a warranty item for parts only. Never got a service report, repair estimate or promised restaurant gift card. Left messages on line and personally spoke with agent numerous times to no avail. Finally after one month I got an estimate of $1,269 with a promise of a 20% discount. A Degree Above A/C repair did the job for $702. Was a three man-hour job with... read more
RecommendedLong time customer. Both of our HVACs and our hot water heater were purchased from Casteel.
Business response:
Mr. Francis, your review has made our day. Thank you for being a loyal customer of ours! Please let us know if you have any questions in the future; we are always here for you.
My husband an I used Casteel to replace our downstairs AC unit. The unit had developed a refrigerant leak, and due to its age, we decided to replace the unit instead of paying to refill the refrigerant. Both the upstairs and downstairs compressors had to be turned off for the installation because they are connected to the same breaker. When the breaker was turned back on after installing the downstairs unit, the upstairs unit was no longer cooling. Frost began to develop around the outside line of the upstairs compressor. We... read more
Business response:
*Update: Ms. Brown, we are following up with you to ensure your concerns have been addressed by our customer relations manager. Please let us know if you have any questions.
What a super caring company that does a fantastic job! Super great employees and work experience!!
Business response:
Audrey, your review has made our Monday! We love to read feedback like this about our team.
Frequently asked questions about Casteel Heating, Cooling, Plumbing & Electrical
How is Casteel Heating, Cooling, Plumbing & Electrical rated?
Casteel Heating, Cooling, Plumbing & Electrical has a 4.3 star rating with 584 reviews.
When is Casteel Heating, Cooling, Plumbing & Electrical open?
Casteel Heating, Cooling, Plumbing & Electrical is open now. It will close at 9:00 p.m.
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