This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Cassens & Sons
- Car Dealers
- Glen Carbon, IL
About this business
At Cassens & Sons you'll find a wide assortment of new and pre-owned Chrysler, Dodge, Jeep and RAM products. We have a professional service department, a full service body shop, offer financial assistance, and more! Our friendly and knowledgable staff is dedicated to your satisfaction. Visit us today at 3333 South State Route 159 in Glen Carbon, IL 62034.
Location details
3333 S State Route 159, Glen Carbon, IL, 62034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
The whole dealership is awesome I will continue to do business with cassens. the service department did a great job on car repairs. wife is wanting a jeep. next time were in town we will finalize a jeep purchase. we wont go anywhere else.
Business response:
Michael, thank you for this wonderful review! We appreciate your compliments on our service and dealership! We will be looking forward to seeing you in the near future!
Business response:
Thank you for this fantastic rating, David! We are thrilled your experience with us was 5-star! Hope to see you again soon!
Business response:
Sam, thank you for this wonderful rating! We are so pleased to hear about your fantastic experience with us! Thank you for coming to see us, and we hope to see you again in the future.
Salesman Steve Lane knew nothing about the car I was interested in Acted as if he could care less if I bought the car or not Did nothing to try and get me the best deal possible The afternoon I did buy the car was Steve Lanes day off which apparently was more important cause "He had plans" Never even showed up.. A blessing!! Dustin Simaytis finished up the details and by far the most pleasant experience I had with Cassens
Business response:
Beth, thank you for purchasing from us. We apologize for the disappointment that you have been left with from your recent experience. We strive on our customer service, and we hate to hear that you left unsatisfied. We appreciate the feedback and we hope that we are able to work with you again in the future.
I can't say enough about the service we received at Cassens!!! So far in the past 10 days we have dealt with sales, financing, body shop, and the service department for a rental.... GREAT service by all!!! They went above and beyond what we expected! Definitely will purchase another vehicle from them!!
Business response:
Thank you for this wonderful rating and review, Michele! We are so happy you had a wonderful experience with our sales, financing, body shop, and service departments! We hope to see you again in the future! Have a wonderful day.
Business response:
Thank you for the awesome rating, Holly! We are so happy to hear you had a wonderful experience with us! We hope to see you again soon!
Business response:
Hey, Cindy! We are disappointed to hear about your experience with us, and are sorry to hear that your car was unavailable when you came to pick it up. We appreciate you leaving us your feedback, and hope you will choose to come back and give us another chance in the future.
I just bought a new ignition for my Jeep Liberty through the parts department. Tim was awesome to work with, but after taking it home and trying it we found out it was another part. Called this morning confirmed with the person there it could be re-keyed but was told they could not take it back. How are you going to tell me you can re-use the part, and not take it back. I can understand maybe having a restocking fee, but was told not there is nothing they can do.
Business response:
Hi Matthew, thank you for your review. We appreciate you taking the time to address your concerns. We want to apologize for the inconvenience, and we hope that you will give us a call to speak with Dennis, our parts manager (618) 656-6070.
Great to deal with. Look up Steve Lane if your needing a new ride
Business response:
Thank you, Tom! We appreciate the great review! We are so glad that you enjoyed your experience with us! We look forward to seeing you soon! :)
Frequently asked questions about Cassens & Sons
How is Cassens & Sons rated?
Cassens & Sons has a 4.1 star rating with 93 reviews.
When is Cassens & Sons open?
Cassens & Sons is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com