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Cassens & Sons
- Car Dealers
- Glen Carbon, IL
About this business
At Cassens & Sons you'll find a wide assortment of new and pre-owned Chrysler, Dodge, Jeep and RAM products. We have a professional service department, a full service body shop, offer financial assistance, and more! Our friendly and knowledgable staff is dedicated to your satisfaction. Visit us today at 3333 South State Route 159 in Glen Carbon, IL 62034.
Location details
3333 S State Route 159, Glen Carbon, IL, 62034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Totally the best people ever. Always friendly, respectful, they let you know if there is something going to be charged before they do the work. This is my dealership for life.
Business response:
Thank you Ginger! We try our best to provide quality and honest service, and we're honored to be your dealership for life!
Friendly service, very prompt! I had my car towed there for an issue and it was fixed within 24 hours! I will be back for all of my Jeep needs! Thank you.
Business response:
Thank you for the review Alison! We appreciate you trusting us with your issue and are always here to help 😊
Holly was great! She really listened to what I was looking for and found it for me! I love my new Jeep Renegade! I will definately be a return customer!
Business response:
Thank you so much Stephanie! We're happy to hear how much you love your new Jeep, and Holly will appreciate your shoutout 😊
This was our first time buying anything at Cassens. It was a great experience! Tony and Dustin made the purchase of our new truck very easy and painless! Love that Tony is not pushy! If you're looking for a new car, go see Tony at Cassens!
Business response:
Thank you for the feedback Teri! We appreciate you choosing us and love to hear that you had a great experience! Enjoy your car!
Don't get your car repaired or serviced here. Especially if you are a young woman. My girlfriend was in today for a problem that we already knew the solution to. The only reason we brought it in was because she thought it was covered under her warranty, only to be told an hour and a half after looking at it that it wasn't covered and she would have to pay for it all out of pocket. She spent $175 in labor to find out the problem when we already knew what the problem was. If the guy would have listened to her in the beginning ... read more
My salesman, Tony did not hassle me or pressure me like other places I went car shopping. I just had my third oil change since I bought my car and everyone is always so polite. Thank you for making it easy and without any hassle!!!
Business response:
We are so happy to hear that Belinda, it is our pleasure! We are always focused on providing the best service possible to our customers, and we will pass along the positive feedback to Tony! Come back and see us anytime!
We have a Dodge Journey. It has had some problems, we went to the dealership where we bought it (not Cassens). The original dealership service dept said if there was not a check engine light or computer code then there was nothing wrong with the car. We had heard from some friends that Cassens has a great service dept. They were right!!!!! They took the time to figure out the problems it was having and made sure the car was drivable before Dave left to go to his class in Dayton, OH. We are never going anywhere else to have t... read more
Business response:
Thank you so much for the positive feedback, Melissa! We are thrilled we were able to provide you with a great service experience, as we pride ourselves on great customer service. We look forward to assisting you in the future!
Thank you Bob Earnhart at Cassens. You turned my negative experience at Federico into a positive one. I love my new Dodge Dart, its just what I wanted!
Business response:
Thank you, Lori, for taking the time to write this review! We appreciate all of your kind words, and are so glad that you love your Dodge Dart! What a great car for a great person! Come by and say hi soon!
Terrible customer service. Please do not take your vehicle here for repairs. Out 1300 dollars and I still have the same problem. My car has been in 3 times now it is still not fixed and I was told it will now cost another $1200 to fix the same problem that I was having in June when I took it and paid $1300 the first time. Please save yourself time, money and frustration and go somewhere else. I would give this a negative score but they don't have one.
Frequently asked questions about Cassens & Sons
How is Cassens & Sons rated?
Cassens & Sons has a 4.1 star rating with 93 reviews.
When is Cassens & Sons open?
Cassens & Sons is open now. It will close at 5:00 p.m.
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