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Carpet Den Interiors
- Flooring
- Franklin, TN
About this business
Carpet Den Interiors is a locally owned and operated flooring company. We have been serving the Middle Tennessee area for over 40 years. Here at Carpet Den Interiors we take pride in our 97% approval rating in customer service. Carpet Den Interiors is also the number 1 flooring retailer in Tennessee. Come experience what so many families already have for the past 40 years.
Location details
264 Mallory Station Rd Suite 1, Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:00 a.m. to 5:00 p.m. | |
| Tue | 08:00 a.m. to 5:00 p.m. | |
| Wed | 08:00 a.m. to 5:00 p.m. | |
| Thu | 08:00 a.m. to 5:00 p.m. | |
| Fri | 08:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Totally unacceptable – Carpet Den was recommended to me by my realtor when I bought my house in October 2007. I paid what I considered a fortune (over 4K) for carpeting the upstairs in my house (approx 1400sf) because I wanted "good quality" ... the guy who did the measurements was apparently from their tile group and didn't measure properly so they had to make a lot of cuts and now less than four years later we've ripped the last of the carpet off the back stairs. From day one, the seams were badly done and would pull up wh... read more
Very Satisfied – Carpet Den was recommended to me by a neighbor so I thought I would give it a try. The lady who helped me had great product knowledge to share. As many of you know, picking out your flooring can be a very overwhelming process. She was very kind and helped me narrow down my choices. She offered to come out to my house the very same day free of charge to measure. We were originally going to just do our Master bath, but ended up doing the whole home bc the prices were so good! In the mean time I was shopping ar... read more
I am underwhelmed – My husband and I have worked with Carpet Den three times in the past 3 years. We have had a stair runner installed, had a room re-carpeted and ordered a lovely rug from them. My experiences with those purchases were okay, but I would not rate their service as great. Then, in the past couple of months I have called them to order a rug pad (promised a call back with price~ never got one) called again about pad, no response. Then, I called to order another rug from them and received no response. As the mothe... read more
Great Disappointment – Carpet Den came highly recommended for carpeting my entire house on Bradford Ave, except kitchen and bath. The grade carpet I wanted was more expensive than comparable at Home Depot, but that was not the worst of it. Either the carpet quality or the installation or both caused "ripples" - high places in the carpet that appeared within weeks (days in a few places). I went back to Carpet Den at least three times to get this fixed and was given excuses - that the "small ridges would settle down over time"... read more
Wonderful Quality and Prices! – I visited Carpet Den not to long ago and they had great prices! When you walk in you expect the prices to be really expensive, just bc the look and feel of the store looks expensive. But everything was priced just as I had imagined. Someone came to the front and was quick to help me around the store. I highly reccomend!
Much better than Lowe's or Home Depot – I recently went to Carpet Den Interiors for a special sale they were having, and in today's economy I felt like they had equal pricing to both Lowe's and Home Depot. Also someone actually helped me in the Lowe's we were there for 30 minutes or more before anyone came over. Carpet Den also has a better quality product I know I want have to replace in 5 years. I will defintely recommend them.
STUPID EXPENSIVE for AVERAGE MATERIALS – Carpet Den is ridiculously expensive for mass market contractor grade materials. Have you ever had a family member get absolutely blown out by a used car dealer. Well, then you've got an idea who these people are. I'm just sick to my stomach after hearing what one of my siblings was charged for a very standard 3/8" hardwood flooring project. Try $13K for 1,300 square feet. OK, call it double over typical retail. Wish I could give them ZERO stars.
Stay away if you can't stand stuck up sales people with a higher than mighy attitude – I hate it when someone is artificially nice. My helper was Rachel, who was so artifically nice that I wanted to gag. She wasn't particularly knowledgeable, and tried to fudge her way through the selection process. I would have preferred her to be honest with me, and just tell me that she would find out, but alas no such thing. Her quote was over the top high, she wasn't negotiable in her pricing and got rather offended when I didn't want h... read more
Best Customer Service, amazing selection – I love that one person helps you through the process, and the selection was amazing, I had no idea they had so many types of flooring. I would recommend them to everyone.
Frequently asked questions about Carpet Den Interiors
How is Carpet Den Interiors rated?
Carpet Den Interiors has a 4.1 star rating with 179 reviews.
When is Carpet Den Interiors open?
Carpet Den Interiors is closed now. It will open tomorrow at 8:00 a.m.
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