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Carpet & Co.
- Carpet Cleaning
- New York, NY
About this business
Message from Flat Rate Carpet & Upholstery We use only environmentally-friendly, 100% non toxic products supplied by Green Depot. More about Flat Rate Carpet & Upholstery We provide: * Carpet, rug and upholstery cleaning * Carpet and rug repair services * Fire and water damage restoration services
Location details
928 Broadway 1ENT, #1ENT, New York, NY, 10010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Passing on the good word – A nice cleaning company. Awesome customer service. Great prices. Coupons. Speedy service. Knowledgeable cleaning technicians. Organic cleaning products.
HORRIBLE!! DO NOT USE. THEIFS!!! – They picked up my rug almost 2 months ago, dont know where it is, never call back and try and scam you on prices. They started work without an estimate and tried to charge me for all of it. I've filed a complaint with the Better Business Bureau already. DO NOT USE. They are theifs.
great service – I had my carpet re-stretched and these guys were great!
No show – I scheduled an appointment with Flat Rate Carpet and they didn't even bother to show up. There was no notification that the appointment was canceled even though I had given them all my info (including cell and email!). When I called the next day, they would neither offer an explanation as to their no-show nor would they compensate me with a discount. Will be taking my business elsewhere. Don't waste your time with this company!
Awful – Original quote of $400 was based on the fact that the carpet required a certain type of cleaning. We said don't worry about it and when it was clear we were not going to give them business at that price the quote was halved. The carpet is neither noticablely cleaner or dirtier, but has been emitting a white powdery residue from the bottom of the carpet. Original delivery time was ignored and it became clear that despite gudiance that they were trying to track down the driver there was never any intention to deliver o... read more
Bad Dog, Good Service – When my son wanted a puppy I thought it would be good for him, turn out it was a lot of extra work for me. The puppy is great, but in the time it took to house train him he peed everywhere. He even managed to chew up the corner of an expensive rug that we had rolled up and put away to keep it safe from our little fire hydrant. We called Flat Rate Carpet and they came out that day. They cleaned and deodorized the couches and took our rug to be repaired. The smell and stains are gone for good and the ru... read more
Couch cleaners – We have a new puppy, and he took a special liking to our loveseat. This company came and got the dog smell out. Unfortunately the puppy reclaimed his favorite spot. We will definatly call them again, but next time we'll keep the puppy away from our newly cleaned sofa!
Business response:
Thank you for using our services! We get lots of calls about pet stains, and we are glad to help you with cleaning your couch. We are pleased to hear you had a good experience with our company. We know there are a lot of cleaners out there, so thank you for choosing us! Look forward to helping you with your cleaning needs in the future, Flat Rate Carpet If you'd like to contact us, you can at: www.flatratecarpet 1-866-466-4576
No smelly carpets – The pipes burst in our apartment two Sundays ago, and no other company would come to rescue us from the inch of water soaking our carpets, rugs and furniture. Flat Rate Carpet was at our home within the hour. They got rid of all the water, and we haven't had any problems with mold, stains or mildew. This company is the best for emergencies.
Positive Experiences – We went on vacation and my sons threw a party. Of course things got out of hand, and when we came home our carpets were covered in muddy footprints and what I can only guess were stains from spilled drinks. I called the cleaners and they shampooed my carpets until it looked like the party never took place. And although my sons still claim it never happened, the price was so good the boys are paying for the cleaning out of their allowances.
Frequently asked questions about Carpet & Co.
How is Carpet & Co. rated?
Carpet & Co. has a 4.5 star rating with 270 reviews.
When is Carpet & Co. open?
Carpet & Co. is open now. It will close at 6:00 p.m.
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