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Carlson Toyota
- Auto Repair
- Coon Rapids, MN
About this business
Our goal is to sell and service every Toyota in Coon Rapids and the Minneapolis / St. Paul Northern Metro area with the highest level of customer satisfaction!
Location details
12880 Riverdale Dr NW, Coon Rapids, MN, 55448, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Business response:
Dave, we thank you so much for the 5-star review! If there's anything else that we can do to assist you down the road, just know that we'll be here for you and ready to help! Scott Backman, Customer Relations Manager, sbackman@carlsontoyota.com
We just leased our 5th vehicle from Carlson. Preston has helped us with 4 of those, including our new Rav 4 we leased today. Such a breath of fresh air to deal with a down-to-earth, no pressure, personable sales guy. Hope this review gets to Preston's boss. Spectacular sales rep you guys have on hand there!
Business response:
Thank you so much for your kind words about both Preston and our dealership as a whole, Cori! It's customers like you that truly make it all worth it. Here's to a wonderful 2017 and more together with your new RAV4! Scott Backman, Customer Relations Manager, sbackman@carlsontoyota.com
Business response:
Jeremy, while you did review us only 1-star, there's no description or feedback on what went wrong. Please reach out to me directly at your earliest convenience and we'll be sure to do our best to get back on the same page here. All the best for now, Scott Backman, Customer Relations Manager, sbackman@carlsontoyota.com
Larry our salesman did an amazing job I gave him a call looking for a vehicle he had it pulled up and ready to go before I got there. He was knowledgeable. He wasn't pushy and he took my wife needs and wants as a priority since this car was for her. After buying he spend quality time to go through the vehicle which was great. You need some who cares what you want and do what he can for you and answer any questions without being pushed into anything ask for Larry.
Business response:
Scott, thank you so much for the kind words about Larry and our staff in general here at Carlson Toyota! We're so happy that we were able to assist you and your wife with all your vehicle concerns and needs. If you need anything else down the road, just know that both Larry and our staff will be there for you. Scott Backman, Customer Relations Manager, sbackman@carlsontoyota.com
We had an Oil Coolant Hose break on our 2010 Sienna causing over 5 quarts of oil to leak from the van while I was driving 65 miles an hour before I had any indication anything was wrong. There was an enhancement to the warranty for this part but the service department wanted to charge us $65 to clean up the oil and $130 to run the diagnostics for a check engine light that resulted from the breakage (oil on a sensor). When I arrived to pick up the vehicle, the outside was still covered with oil because they hadn't even taken ... read more
Business response:
Barbara, we still strive to improve each and every day. With that being said, we apologize that we weren't on the same page here. The warranty enhancement does not pay us to clean off the excess oil from under the vehicle and since five quarts leaked out, it takes some time to fully clean it. The excess oil was cleaned off at no charge on your end as a goodwill. Although the car was not washed initially, Sean had it washed and dried fully for you. We know that Sean has already spoken with you but please reach out to me direc... read more
I had an excellent experience buying my new Camry from Jihan. Thank you for a smooth transaction and Kara for a quick delivery in finance! I will be sending you business.
Business response:
We're so pleased to hear about your recently experiences with both Jihan and Kara, Jason! It's customers like you that make it all worth it. If you need anything else down the road, just know we'll be there for you and any of your friends or family. Scott Backman, Customer Relations Manager, sbackman@carlsontoyota.com
Always pleasant and helpful. Brian in sales/leasing rocked!
Business response:
Thank you so much for the great review, Cheryl! It's customers like you that make it all worth it. If there's anything else that we can do on our end, let Brian or anyone on our wonderful team know! All the best for now, Scott Backman, Customer Relations Manager, sbackman@carlsontoyota.com
This is our 3rd vehicle purchased and they have been great to work with
Business response:
We're so very pleased to hear that, Dan! As a loyal Toyota customer, please feel free to reach out if you need anything at all down the road. That's what we're here for! Scott Backman, Customer Relations Manager, sbackman@carlsontoyota.com
Business response:
Jacquilyn, we're so pleased that you recently had a great 4-star experience with us at Carlson Toyota. If there's anything else at all that we can do for you moving forward, please let us know! That's what we're here for. Scott Backman, Customer Relations Manager, sbackman@carlsontoyota.com
Frequently asked questions about Carlson Toyota
How is Carlson Toyota rated?
Carlson Toyota has a 4.3 star rating with 2,610 reviews.
When is Carlson Toyota open?
Carlson Toyota is closed now. It will open tomorrow at 9:00 a.m.
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