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Carlson Toyota
- Auto Repair
- Coon Rapids, MN
About this business
Our goal is to sell and service every Toyota in Coon Rapids and the Minneapolis / St. Paul Northern Metro area with the highest level of customer satisfaction!
Location details
12880 Riverdale Dr NW, Coon Rapids, MN, 55448, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Business response:
Traci, we're so sorry to see that you recently had only a 1-star experience with us recently. Since there are you specific details about the visit, please reach out to me when you have a chance. We'll do what we can to try to get back on the same page here. All the best for now, Scott Backman, Customer Relations Manager, sbackman@carlsontoyota.com
had older car repaired and cost 1600.00. more than car is worth. After repairs were supposed to be done and I paid bill, I had to repair a lot of thing's they said they repaired and charged me for. Service manager said he would call me back at 9 sharp. That was 5 days ago.
Business response:
Glen, we promise you that your recent experience with us is not what we strive for here at Carlson Toyota. Please reach out to me at your earliest convenience and we'll do what we can to get back on the same page here. All the best for now, Scott Backman, Customer Relations Manager, sbackman@carlsontoyota.com
I love it because the place is nice, big, clean and kid friendly. The people are professional and the service is great.. love the free coffee and cookies :)
Business response:
We're so pleased to hear about your recent experience with us, Tenzin! In addition to our levels of service and professionalism, it's hard to beat free cookies and coffee, right? We're here if you need anything else at all down the road. Scott Backman, Customer Relations Manager, sbackman@carlsontoyota.com
I purchased a new Rav4 back in July and it was the worst car buying experience I've ever had and will not buy another vehicle from this dealership as I was not satisfied with the way they handled my complaints! 1. The sales person lied to me about how long the promotion was good for so that he could meet his quota. 2. As a women I felt discriminated against as I repeatedly told the salesperson the car purchase was for me yet all the documents, car title, etc. was put in my husband's name. 3. I was told the rear view mirror h... read more
I'm nearing lease end & cannot get the aggressive sales people at Carlson to leave me alone. I've been saying NO to vehicle buyout or getting in to another Toyota vehicle since Thanksgiving. I've said NO via phone, via email and on voice mail to the sales person du jour that feels need to contact me to "discuss my options". I've written a negative Yelp review. Nothing seems to make a difference. So here I am on FB trying to get the same message across: Go away. Quit calling me at work. Quit sending me letters. Quit sending m... read more
Business response:
We appreciate your comments with respect to our failure to recognize and mark in our system that you no longer wanted to be contacted and apologize for not doing so earlier. We have made changes to our process that in future to insure this doesn't happen. Thanks for recognizing the great job our service team does.
HORRIBLE customers service!!! I will never ever in my life go back there to buy cars again and had told everyone I know to not go there. Was negotiating prices for a car and the Manager came up to us and said NO, No, No, and just walked away after the sales man told him what we offered. I can tell the sale man was so embarrassed by how the Manager reacted because it was not professional of him to do that in front of customers!!! You guys will never get my business again!!
Called to get a price on a 12 Corolla truck lift shell "Supervisor" Mike from parts gave me a "you're going to be looking around 500$" I asked him will you please give me a direct price, he responds, I don't usually order body parts and I just gave you a price. I then said to him, "No, you did not give me a direct price, you gave me a ball park. So, you're telling me if I order from you, my price is around 500$?" He then hangs up on me. I called back and he said I was arguing with him that's why he hung up on me. If this is ... read more
Frequently asked questions about Carlson Toyota
How is Carlson Toyota rated?
Carlson Toyota has a 4.3 star rating with 2,610 reviews.
When is Carlson Toyota open?
Carlson Toyota is closed now. It will open tomorrow at 9:00 a.m.
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