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Carenow
- Urgent Care
- Keller, TX
About this business
Urgent Care Clinic in Keller
Location details
720 S Main St, Keller, TX, 76248, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This Keller location needs serious customer service training. My niece was treated horribly here. They told her if she did not feel better in a few days to call back for a prescription with no return visit now they will not honor that. She spent a whole day trying to get them to honor their word. They would not call her back she called multiple times in one day and they could not manage to return her call. Now she has to go to another doctor to get help. If I were you call around for other options. This place will not honor ... read more
Business response:
We are sorry to hear of this experience in our clinic and would like to look into this further. Patient experience is very important to us and we make it a priority to address any and all concerns. Please call Chrystelle, the acting Center Manager at the Keller clinic so we may gather further information.
RecommendedThey were very timely, with compassionate care, and thoughtful followup.
Business response:
Thank you for the positive feedback. We appreciate the kind words and will pass them along to our staff!
We completed web checkin waited 2 hours at home then they finally called and said they had a room ready got here waited another hour - then waited 40 minutes to be seen by a nurse practitioner... all together 5 hour process... ridiculous- I thought that was why web checkin was created so u didn’t sit here feeling crummy and having to wait
Business response:
We are so sorry that we did not meet your expectations. Our goal is to provide the best experience for every patient, every time. We know that your time is valuable and that we let you down when the wait is longer than expected. We understand this is unacceptable. We take full responsibility for the delay. I would also like to share that we are currently addressing the issue and looking at ways we can improve this in the future to ensure our patients do not feel dismissed or ignored.
My husband did the web checkin at 12:30 and was told it'd be an hour and a half and that they'd call him then. They called him at 3:20 and by this time, he'd already left to go up there cause he's sick and miserable. He was put in a room at 5. 5!!! He could've been home instead of waiting in a germ-infested waiting room. It's 6:20 and he's still awaiting strep results in the room. This place is a joke. At least notify the patients that uou're running behind. They better be glad it's him up there and not me. I'm not so nice, ... read more
web check in at 10:30am. called at 1:00pm told them I had to get my son at 3:30pm. Was told I would be seen and taken care of. Made it to a back room at 3:00pm. Walked out at 3:35. Was told o was about to be seen. NoT A Happy customer at all.
Business response:
We are so sorry that we did not meet your expectations. Our goal is to provide the best experience for every patient, every time. We know that your time is valuable and that we let you down when the wait is longer than expected. We understand this is unacceptable. We take full responsibility for the delay. I would also like to share that we are currently addressing the issue and looking at ways we can improve this in the future to ensure our patients do not feel dismissed or ignored.
I DO NOT recommend this place. I went last December and found out I had bladder infection. They told me after I finish meds, i need to come back in for follow up. I asked when I finished meds if I come back in if it’s a fee and they said no. Fast forward to a month later, I received a bill for 180 bucks. I disputed the charge and no one has got back to me. I have continued to receive bills and today received a bill with interest added! I am very disappointed. If there was a fee, I should have been told and I would not have g... read more
Business response:
Thank you for the feedback. We apologize for any confusion. We aim to be transparent in our billing processes and would appreciate the opportunity to discuss this further and provide more clarity. Please send us a private message or call us at 817-431-2800 so we can discuss further.
The wait time is HORRIBLE. No explanations as to why. Just bad.
From walking in to walking out, over 4 hours with a sick kid. Spent over an hour waiting in the exam room for the doctor, waited another 30 mins for nurse so we could check out. Ridiculous.
The web check in is useless. Once I arrived I waited 2 hours and left. No one came in to say anything about the wait or update me.
Business response:
We are so sorry that we did not meet your expectations. Our goal is to provide the best experience for every patient, every time. We know that your time is valuable and that we let you down when the wait is longer than expected. We understand this is unacceptable. We take full responsibility for the delay.
Frequently asked questions about Carenow
How is Carenow rated?
Carenow has a 4 star rating with 1,390 reviews.
When is Carenow open?
Carenow is closed now. It will open tomorrow at 9:00 a.m.
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