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Brann's Steakhouse & Grille
- Steakhouses
- Grand Rapids, MI
About this business
Location details
401 Leonard St NW, Grand Rapids, MI, 49504, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Went last night for my grandsons first birthday, haven’t been to this location in quite some time, The restaurant was very busy which is typical for Saturday night. However my complaint is the service could have been. ALOT better!! It was slow, steaks had to be sent back because they were cooked improperly, prompting a longer wait for a party of nine,with 2 small children. I really think that the service gate been a lot better pretty unhappy with this location been coustmers for many years! Thanks :/
Business response:
Hello Sheri, Thank you for informing us of your experience at our restaurant Saturday. However, we would like to apologize for the inadequate service you received. We would like to speak to you directly through our comment form, this helps us get a better understanding of your experience and improve services overall. https://www.branns.com/guest-comments
good food, good friend's, more important, family was there.
Business response:
Hey Ron! Thank you for the support.
My husband and I came for lunch on a trip from Petoskey, we stop at this Brann’s every time we’re in town and this visit didn’t disappoint. Brittany L was our server and she was absolutely fantastic, we couldn’t have asked for a better server or better lunch!
Business response:
Hey Tiffany! Thank you for your support.
Worst service I have ever had at Branns. Food showed up wrong and overly greasy. Sent one of the burritos back to be remade. 30 minutes later were paying the bill and still waiting for that burrito. Manager wouldn't even come to the table. I never even got to eat. Going to a concert tonight on an empty stomach. Thanks Branns.
Went down with a group of people to have drinks and food prior to the concert everyone was great had a wonderful time
Business response:
Hello Steve, thank you for the support. Be sure to check out our Facebook page for deals!
The service was outstanding and the food even better. Wife loved the green beans (although I pay for it later in the car on the way home �). The only downside was our the long hair on our waiter (or waitress, I’m not sure, although the name tag read “John”). We will definitely be back but we respectfully request a waiter with a PROPER haircut.
Business response:
Thanks Lester! we value your support.
Went to Brann's with family on Saturday to celebrate my step dads b-day and we had Nick as a waiter. He was the best waiter ever. So attentive and kind and joked right back with us. Thanks for a great fun experience and great food.
Business response:
Hey Ellen, thank you for the support
I haven’t been to Branns in a long time, so I decided to take the family including my mother. Waiter took forever to serve us our drinks, then finally took our order. Come to find out 30 minutes later by the manager that the waiter forgot to put our order in!!! 20 minutes after that, once I asked to speak to the manager again, the regional manager comes to speak to us. She offered to pay for our meal, which was fine, but still took another 15 for them to bring it out, so we asked for to go box’s because my son was getting ti... read more
Business response:
Hello Abraham, the wait time you describe and mishaps with your food are unacceptable. The service you received, is not something we tolerate or accept and we are truly sorry for your experience and quality of your families meals. We would really like to speak to you directly and apologize. If you could take a few minutes of your time to fill out our comment form, we can get more details of your experience while dinning at our restaurant through this, we would really like the opportunity to regain your support. https://www.b... read more
It was great!! We had good service and they were very accommodating about the drink we ordered. It was a very different drink. Nutty Irishman!!
Business response:
Hey Sherrie! We really appreciate your support.
Frequently asked questions about Brann's Steakhouse & Grille
How is Brann's Steakhouse & Grille rated?
Brann's Steakhouse & Grille has a 3.9 star rating with 2,611 reviews.
When is Brann's Steakhouse & Grille open?
Brann's Steakhouse & Grille is closed now. It will open on Monday at 9:00 a.m.
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