Brake Check

Austin B 

on BBB

8 months ago

Got charged 54.97 for an oil change, checked my dip stick afterwards and it was never done. I went immediately to take 5 down the road to have then look and perform the oil change, they discovered the oil filter was changed but the oil was not changed. V.P reached out to me and said "we don't play god around here" you have no case and that they won't be reimbursing me even though I had video proof and receipts from them and take 5 showing the oil was black. Never again!! 

Tanaporn S 

on BBB

9 months ago

I only gave 1 star because I had to. I ended up with a leak after taking my car in for a routine oil change. They claimed it was due to normal wear and tear. Mind you I never had a leak or sign of a leak prior to their service. Long story short I had to choose between a temporary plug or new oil pan. I chose the new pan for peace of mind and was told if I pay for the part they would waive the labor. I asked how much and Brake Check quoted $150. I called Auto Zone, which is where they claimed the part was being purchased from... read more

Mohammad H 

on BBB

10 months ago

I went on Saturday 9/22/2024 to the location on I10w UTSA for a simple brake light switch. The unexperienced employee and manager ************ did not know what they were doing and put a wrong part. The brake lights did go out but but when you drive in the highway after few minutes the BRAKES LOCK we were driving with no bakes in the car. We returned the car back and they can see the issue there , they changed the brake switch and this time got the part from Auto Zone instead of ******* , unfortunately it's the same thing, t... read more

Barbie F 

on BBB

a year ago

I just want to vent since I just vented to ********************* 2 of a minor squeaking problem I had after 2 months ago spending over a $1000 here! I came in yesterday regarding a loud noise coming from the driver side. ******************** I believed checked it out and told me the problem I didn't have the funds at the time but I got my front rotors resurfaced and paid $72 plus dollars for it and as soon as I got on the road the squeaking noise was still there. So I turned around and came back. I ended up spending another ... read more

Brandi A 

on BBB

a year ago

If I could leave no stars I would. DO NOT take your car here. I went in for basic brakes and rotors replacements (mind you, it cost me over $700) but I said okay just because I knew from history replacing the rotors would cost a little extra. From there, I left and the next day my car was making this grinding noise which sounded much worst then when I brought it in the first time. I called that day and who I'm guessing is the manager told me to bring in the next day because it would be an hour and a half before they could se... read more

Janielle H 

on BBB

a year ago

I took my car to Just brakes and the ***************** was really nice and sis that there was a issue with suspension lots of things needed to be done was about $6000 I told him I don't have that kind of money he had me apply for credit card and I was approved for $2000. So told him that someone the work would have to wait so he got it together for me and got it down to $2450 he said that it will be ready by the end of day. He called me and said there was a bolt they were having an issue removing and would need to keep over ... read more

John P 

on BBB

a year ago

Deceitful billing and rude disrespectful shop managers, VP regional manager and HR department. Business practices order parts from parts stores and absolutely low rates (ie brake pads Costing customers $50 if they bought them in store, they get them at 50-80% lower than that) then install those brakes, to then return the customers old ********************* back to the parts store under the new brake warrenty and get their money back. Only the to charge the customer over the $50 of the part cost.($60-$600) and that's just one... read more

Doug S 

on BBB

a year ago

Should be Break-Check. Mistakes happen, however reputable companies will stand behind their work and try not to lose good customers. I needed a simple oil change prior to a long road trip and went to the local ** franchise in *************. Afterwards, during our trip, my vehicle intermittently idled roughly and stalled several times, twice in heavy traffic. When I returned, I had the dealer diagnose the problem. The technician at Brake Check had failed to re-install the air filter housing properly, which allowed unfiltered ... read more

Iliana R 

on BBB

a year ago

When they did my brakes and suspension, had to take my car back the next day due to a clunky sound. Turns out they had left some nuts loose causing the suspension to hit. This was a month ago. Two days ago I had a flat tire, I couldn't get assistance because the stud had been damaged and the lug nut cross threaded. I had to be towed, twice first to tire shop and then to mechanic. They had to repair the whole wheel hub and chain and studs, costing me $600 dlls. I called Brake check cause they were the last to touch that wheel... read more