BMW & Mini of Pittsburgh Certified Collision

Holly 

on Carwise

2 months ago

5 Star : Likely to Recommend 4.5 Star : Repair Quality 5 Star : Customer Service 5 Star : Returned Clean 

Abigail 

on Carwise

2 months ago

1.5 Star : Likely to Recommend 1.5 Star : Repair Quality 4.5 Star : Customer Service 4 Star : Returned Clean 

Arwen 

on Carwise

2 months ago

0.5 Star : Likely to Recommend 5 Star : Repair Quality 1 Star : Customer Service This was a disaster from start to finish. I was given bad information, ended up having to pay a huge amount of money to extend my rental twice because they didn't even start on my car until a week after I dropped it off, then they told me the car was done but they couldn't "release" it until they got something from the insurance company (I called my insurance company and they'd never heard of such a thing). Communication was abysmal. 0 Star : Re... read more

Renee 

on Carwise

2 months ago

5 Star : My Experience Job was done much quicker than originally told to me so that was great! The day I picked up my car Eric was very quick and personable, bringing my car around telling me a bit about the repairs, and returning my rental car. He even went back to the insurance company AAA, during the process to get compliance on a new part rather then a repaired part. Great service nice people. 

Ileana 

on Carwise

2 months ago

4.5 Star : Likely to Recommend 4.5 Star : Repair Quality 4.5 Star : Customer Service 

Brian 

on Carwise

2 months ago

3 Star : Likely to Recommend I would recommend having BMW collision repair done at a dealer-based certified repair shop to make sure it is done right with OEM parts. I have a convertible and was hesitant to go elsewhere because of the top mechanism. 3 Star : Repair Quality Upon getting my car back, my head unit had inoperable navigation and satellite radio—and while the collision manager asked what they could do to make it right, I ultimately decided to go with a 3rd party coder to repair via e-sys, as a different BMW dealer... read more

Sheila 

on Carwise

2 months ago

5 Star : My Experience I was very impressed with Erik and his professionalism. He was knowledgeable and informative. I also appreciated the updates regarding the status of my car. 5 Star : Likely to Recommend I will definitely recommend AW Collision to friends and colleagues. 5 Star : Repair Quality Thank you Erik Panosian for making my car look brand new. I truly appreciate your professionalism, expertise and exceptional customer service. Thank you for your honesty and daily status updates. I never wondered when my car woul... read more

Jay 

on Carwise

2 months ago

2 Star : Likely to Recommend Not professional enough 3.5 Star : Repair Quality Communication was not good. I was told I’d be called in a first day or two, nobody called so I called. Then I was told I would be called a certain day the following week. I again was not called. I had to call him. 3.5 Star : Customer Service See other comment 

Ella 

on Carwise

2 months ago

5 Star : My Experience My car looks like new after the repairs. Special thanks to Gil for the excellent communication and for making sure that every big and small detail was addressed. Your dedication to quality service made this experience outstanding. I truly appreciate your thoroughness and care—thank you for going above and beyond!