Bge Home Products & SVC INC

Janet L 

on BBB

4 years ago

We had a fantastic experience with Travis ****** Senior Service Technician when he recently came to our house for the yearly ac/heating inspection/diagnosis. He was thorough, professional, helpful, friendly, plus he even verified that we understood all that he'd accomplished. Way to go! 

William K 

on BBB

4 years ago

Owed me a $700 plus credit since May, keep telling me it's on the way. Fat change. 

Paul R 

on BBB

5 years ago

I own several rental properties and have had BGE Home for years. With their HVAC service contracts service has always been within 24 hours and repairs professionally accomplished. I have had no bad experiences with them at all. 

Kristina C 

on BBB

5 years ago

******************** RIP off company or third party with BGE Home. Dont sign up with them. I fell for it cancelled it immediately. When I called I got hung up on then I called back, talk to someone else that did give me a confirmation to cancel. BUT BE AWARE!!!!!!! 

NED H 

on BBB

5 years ago

I made an appointment weeks before the scheduled service call. I was given a 4 hour window, noon to 4PM. At 3:45PM a customer disservice representative called and asked if she could reschedule me for another day. I said NO, I had waited all afternoon for the technician. She mumbled something about medically dependent and senior citizens come first. I though....WHAT?? I told her I was 75 and a senior citizen. She said she didn't know that and hung up! The technician never called or showed up. At 9PM that night a customer serv... read more

ALISON B 

on BBB

5 years ago

I am giving BGE HOME 0 "ZERO" stars, but my review would not be processed without my leaving a star, SO REMEMBER THIS STAR IS BEING FORCED UPON ME....0 ZERO 0 ZERO STARS. I have had a service contract on my furnace for 30 years. Money was always taken from my BGE monthly bill. Now all of a sudden I am receiving a bill from BGE HOME Products & Services, LLC. This statement also states that my account is not current and I have a past due amount that they will be happy to "RESOLVE THE DELINQUENCY!" What delinquency? I have all ... read more

Shirley B 

on BBB

5 years ago

DO NOT GET THE BGE Warranty. They do not stand behind their 24 hour, 7 day emergency service. We were without heat as of Saturday, January 12 and was only able to get a technician out today Monday, January 14. We had a brand new system installed just less than five years ago. Calls to speak with a supervisor have gone unfulfilled. This company will also bill you months on end for the warranty contract. You pay them and they send your supposedly overdue bill to BGE (the electricity supplier). BGE will NOT remove the bill from... read more

Gary B 

on BBB

5 years ago

This company has trouble servicing replacement ***** HVAC equipment that is still under warranty. Spring 2018 system would not cool. It took a month for a shop foreman to figure out the system only needed freon charge rather than new A coil as proposed by field technician. Now waiting nearly two weeks for company to gather information to replace thermostat - that was not replaced when ***** system installed. They are still collecting information - haven't ordered thermostat nor installed it yet. How much longer will the seco... read more

Michelle G 

on BBB

6 years ago

Do NOT get the BGE Home Insurance Plan if you get service from them! they WILL NEVER STOP BILLING YOU! I HAVE MADE NUMEROUS CALLS, I HAVE WRITTEN 'CANCEL!!!' ON EVERY SINGLE BILL THEY SEND ME AND THEY JUST KEEP BILLING ME!!! FOR YEARS ON END!!!! I'M ABOUT TO GET AN ATTORNEY AND FILE A CLASS ACTION LAWSUIT FOR ILLEGAL BILLING PRACTICES. RIDICULOUS!!!!!