Bge Home Products & SVC INC

Felix V 

on BBB

a year ago

Pitiful Billing services,,recently BGE Home changed their Name to Constellation Home back in the summer time,,since then its been PITIFUL,,the automated system says its always busy due to high call volumes they are unable to answer any calls when I have called them,,but they will continue to send billing invoices to me without FAIL,,without any acknowledgement of receiving or documentation that payments have been received by them,,even though I have closed all contracts for services. I have sent them USPS certified Money Ord... read more

Christine T 

on BBB

a year ago

The tech that came to my house - Justin - was excellent!! I cannot say enough good things about the service he provided, My dryer was making a noise (I though a coin had gotten stuck). He quickly identified the problem (a roller needed to be replaced) and fixed it. He also checked the other roller and saw that it also needed to be replaced. I truly appreciate that he took the time to completely fix the problem not just what I called about. Service like this keeps me as a customer of Constellation Home. I have never had a pro... read more

Eric K 

on BBB

2 years ago

Had BGE home protection since we moved to Maryland 11 years ago. Everything was great until a couple months ago when I noticed our recurring monthly charge of $9.90 went up to $68.55. Noticed 2 direct debits from our checking account totaling $127.20. I tried contacting BGE Home which switched ownership to Constellation Home a little while back. Received an email response to contact BGE home (which that was who I contacted),,, called the billing department multiple times to find out "the billing department is helping with "e... read more

Wanda B 

on BBB

2 years ago

I switched my home warranty policy to BGE Home based on a referral from a family member. This has been the worst experience from customer service, billing, and the technicians. They have come to my home several times to fix our washing machine which led to a buyout for the washing machine. They tried to offer us $100 dollars, which I had to fight to get $300. I have never had this many service calls with the other home warranty company. BGE Home doesn't charge you a deductible because they probably cover it in the billing so... read more

Adriana R 

on BBB

2 years ago

One of the bathrooms faucets got stuck and the Constellation plumber tech came. He requested to buy a new faucet and he will be rescheduled to come and replace the old one. Since this service was not covered under the policy, he specified three times the amount to be paid. Several weeks later, the technician came and replace the faucet (that left a leaking within the cabinet and required another visit) and the whole stipulated amount was paid. I received a Constellation/BGE home this this past Friday that charges the double ... read more

Terri H 

on BBB

2 years ago

Horrible. Do not use them. It might seem convenient to go with formally BGE but don't do it. I regret not taking the reviews seriously and not taking the time to find another company. We had them install a brand new HVAC. Eight weeks in and it stopped working. A coil is leaking. Obviously no QA done on the day of installation. No ETA or follow up about the arrival is a new coil or when it can replaced during one is the hottest summers on record. Their technicians are inept and rude. They have no idea what they are doing. O... read more

Christopher M 

on BBB

2 years ago

I signed up in 2017, they came, everything was fine - the service itself was acceptable. Fast forward to now, and my Carrier Infinity touchpad is not registering touches in the corner anymore, still functional - but annoying. I call them up, and they tell me they are sending someone over. Then they call me back, and tell me it's cancelled - because my account has a balance on it and that I need to pay the balance before I can get todays service call. Then they ask me for over $2300 in "unpaid dues" to come do a warranty ... read more

Terri B 

on BBB

2 years ago

Do not use this company. I have canceled my home service plan more than once - and keep getting charged. Clearly this is a pattern with this company. Not only was the service done incorrectly with a new water heater install (that I had to pay someone else to correct to meet code requirements), they just keep charging. Customer services transfers you, hangs up, doesn't return calls or emails, or makes you believe it was taken care of - when it wasn't. 

Thomas A 

on BBB

2 years ago

The whole experience with bge home constellation was horrible. The salesman was rude and intimidating . The unit purchased was an over kill for what the house called for. My parents who are in their eighties ,chose this company with the thought it was the company who they pay their bill to. This is very deceptive to elderly people who feel comfortable only by misleading them to a false feeling of security. I think this company uses the bge name to present a false feeling of security as the company has no oversight and preys ... read more