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Bge Home Products & SVC INC
- Air Duct Cleaning
- Middle River, MD
About this business
BGE HOME is your expert heating and air conditioning company serving the Baltimore, MD area. Contact us 24/7 and we'll get the job done right the first time. When you're in need of a licensed, certified team of HVAC repair and installation technicians, plumbers, or electricians, we're the ones to call. Your comfort is our priority, and superior customer service is our specialty. We always show up when we say we will, in uniform and ready to make installations or repairs correctly the first time. We service Baltimore, Baltimo... read more
Location details
1409 Tangier Dr Ste A, Middle River, MD, 21220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Called for oven concern (I have a service plan}, waited several weeks for appointment. Tech found problem., ordered part, communicated I'd likely be contacted the following week. Waited 2+ weeks nothing. Called, BGE Home has part, won't be able to schedule for another 2 weeks, Thanksgiving dinner could be in jeopardy Poor customer service and focus. I retired from BGE after 44 years, not the same company. Revenue is the priority.......
Business response:
We apologize you did not receive the level of service we strive to provide. A Supervisor will be reaching out to resolve your concerns, Thank you.
Supervisors/managers do not return calls. It takes a week or longer to get a part ordered and replaced. Terrible customer service.
Business response:
We are sorry to hear about your experience. If you can please provide your property address and contact number, a Supervisor will reach out to discuss. Thank you.
BGE Home technicians are great but the service plan and billing systems are awful and not worth it.
Since June I called to have my dryer fix for a loud noise, tech was scheduled 8/1 he came and said a part needed to be ordered, left the dryer working but still with the noise. Part arrived and second appt was made, tech came 8/30 and he said the have ordered the wrong part and need it to order the correct one but this time left me with NO dryer . I called 9/3 to make sure parts has been ordered and they told me that my case was mark as "completed " and not parts has been ordered, they told me that they will scaled this to a... read more
Business response:
We apologize you did not receive the level of service we strive to provide. Our Service Manager is now involved and will review the details of the repair. The manager will be in contact to resolve the issue. Thank you.
I called and scheduled a plumber for an overflowing pipe for the next day. The rep said he would be there after 12 and would call when on his way. At 330, I called back to get a better time frame. None was given, just that they work until the job is complete. At 630, I called again. This time I was told the same thing and that it could be 9 before they showed up. The plumber NEVER called or showed up for the appointment. I called the next morning and no reason was given for the no show. The next available appointment was a w... read more
Had oven element go out on 17 Nov 2020 so called for service. They said it would be four weeks before we could get help. We had to get a different repair company and spent a lot more $$ than we wanted. In April 2021, the oven needed a computer board but again BGE Home said it would take three weeks or more before we could get service. We used outside repair company again! We had a kitchen contract so thought we could get help in a timely manner! Decided to cancel our contract. After four calls and six weeks, we still have no... read more
Did not show up for the service appointment. BGE home collects a fee from me every month, yet has provided no services for the past 1.5 years. I scheduled a service appoint for 4/26/21, took off work to be home for the appointment, provided cell number for text or phone call and email. Three hours into the service window, I find a voicemail saying my appointment is cancelled and I have to reschedule. Called to reschedule and the next appointment wasn't for 3+ weeks. When I asked why the appointment was cancelled they told me... read more
Company repeatedly sends us misleading marketing materials in the guise of a "past due" notice associated with its optional protection plan. If this practice is not illegal, it should be. I can only imagine how many people fall for this and write a check for a service they don't want in the false belief that they have previously signed up for it.
have been constantly sent letters stating i have an account with them and owe them money, i do not have an account with them and have called and told them the same, been called a liar, this has gone on for about a year. will have to take legal action against this company if this continues. mary f****
Frequently asked questions about Bge Home Products & SVC INC
How is Bge Home Products & SVC INC rated?
Bge Home Products & SVC INC has a 4.2 star rating with 290 reviews.
When is Bge Home Products & SVC INC open?
Bge Home Products & SVC INC is open now. It will close at 5:00 p.m.
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