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Bge Home Products & SVC INC
- Air Duct Cleaning
- Middle River, MD
About this business
BGE HOME is your expert heating and air conditioning company serving the Baltimore, MD area. Contact us 24/7 and we'll get the job done right the first time. When you're in need of a licensed, certified team of HVAC repair and installation technicians, plumbers, or electricians, we're the ones to call. Your comfort is our priority, and superior customer service is our specialty. We always show up when we say we will, in uniform and ready to make installations or repairs correctly the first time. We service Baltimore, Baltimo... read more
Location details
1409 Tangier Dr Ste A, Middle River, MD, 21220, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible customer service. Never showed up. Ms. Dawn the supervisor was very rude towards me regarding a mistake in error that BGE Home has done. I placed a repair request on January 11th to have my stove repaired. Someone from customer service told me that instead of paying the service fee. I wouldn't have to pay. So Dawn the customer service manager was very rude and told me that I had to pay a service fee. I will never do business with BGE Home again. Please beware don't make the mistake like I did. Lastly, they never sho... read more
Business response:
We are sorry to hear about our experience, we aim to provide the best service to all our customers. A member of our leadership team will be reaching out.
I was enrolled in a protection plan without my knowledge and given a recurring bill. When I call the number on the billing statement, they take a very long time to answer. I just wanted a repair, I had such a headache with that, I was not ready to start a long term financial obligation with them and wanted to shop for something else. Not only did the furnace fail inspection, it took another work order to resolve that issue when I expected to have a full system quote and did not get that. They aren't that cheap either. So it ... read more
Business response:
We apologize for your experience, a Manager has reached out to resolve your concerns. Thank you.
I have a contract with BGE and I had to wait for 30 plus hours to get service. It's been 30 degrees and my family has been without heat. I can't believe that they allowed my family to go without heat for that amount of time .
BGE Home cancellation policy is questionable. I cancelled the service in Sept 2021 but BGE Home continued to bill me. I was notified that the policy was for a year and I agreed to pay if I received a copy of my agreement. They sent me a blank agreement. I paid for Oct and November because I knew my service ended in November. Today, I received a bill for 12/16/2021. It should be noted that I had a monthly contract for home/plumbing/electrical for $68.90 a month. I had service, 4 times, of which 2 were for the washing machine/... read more
Recently had a new hot water heater installed and decided to use BGE Home because I thought they had a reliable reputation. The appliance had 2 large dents in it and was told that there was nothing wrong with the function of the unit and was given a discount. Then I noticed after the installer left that the pan was slightly crumpled so I called the supervisor and he said the pan could be replaced. When the person came to replace the pan I was told the pan was going to sink and crumple some because of the weight of the applia... read more
Business response:
We would like the opportunity to review your experience. Our Install Manager is involved and will review the details, the manager will be reaching out to discuss your concerns, Thank you.
Called for oven concern (I have a service plan}, waited several weeks for appointment. Tech found problem., ordered part, communicated I'd likely be contacted the following week. Waited 2+ weeks nothing. Called, BGE Home has part, won't be able to schedule for another 2 weeks, Thanksgiving dinner could be in jeopardy Poor customer service and focus. I retired from BGE after 44 years, not the same company. Revenue is the priority.......
Business response:
We apologize you did not receive the level of service we strive to provide. A Supervisor will be reaching out to resolve your concerns, Thank you.
Supervisors/managers do not return calls. It takes a week or longer to get a part ordered and replaced. Terrible customer service.
Business response:
We are sorry to hear about your experience. If you can please provide your property address and contact number, a Supervisor will reach out to discuss. Thank you.
BGE Home technicians are great but the service plan and billing systems are awful and not worth it.
Since June I called to have my dryer fix for a loud noise, tech was scheduled 8/1 he came and said a part needed to be ordered, left the dryer working but still with the noise. Part arrived and second appt was made, tech came 8/30 and he said the have ordered the wrong part and need it to order the correct one but this time left me with NO dryer . I called 9/3 to make sure parts has been ordered and they told me that my case was mark as "completed " and not parts has been ordered, they told me that they will scaled this to a... read more
Business response:
We apologize you did not receive the level of service we strive to provide. Our Service Manager is now involved and will review the details of the repair. The manager will be in contact to resolve the issue. Thank you.
Frequently asked questions about Bge Home Products & SVC INC
How is Bge Home Products & SVC INC rated?
Bge Home Products & SVC INC has a 3.5 star rating with 133 reviews.
When is Bge Home Products & SVC INC open?
Bge Home Products & SVC INC is closed now. It will open tomorrow at 9:00 a.m.
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