Bge Home Products & SVC INC

Sarah H 

on BBB

3 years ago

I called and scheduled a plumber for an overflowing pipe for the next day. The rep said he would be there after 12 and would call when on his way. At 330, I called back to get a better time frame. None was given, just that they work until the job is complete. At 630, I called again. This time I was told the same thing and that it could be 9 before they showed up. The plumber NEVER called or showed up for the appointment. I called the next morning and no reason was given for the no show. The next available appointment was a w... read more

Stephen S 

on BBB

3 years ago

Had oven element go out on 17 Nov 2020 so called for service. They said it would be four weeks before we could get help. We had to get a different repair company and spent a lot more $$ than we wanted. In April 2021, the oven needed a computer board but again BGE Home said it would take three weeks or more before we could get service. We used outside repair company again! We had a kitchen contract so thought we could get help in a timely manner! Decided to cancel our contract. After four calls and six weeks, we still have no... read more

Greg P 

on BBB

3 years ago

Did not show up for the service appointment. BGE home collects a fee from me every month, yet has provided no services for the past 1.5 years. I scheduled a service appoint for 4/26/21, took off work to be home for the appointment, provided cell number for text or phone call and email. Three hours into the service window, I find a voicemail saying my appointment is cancelled and I have to reschedule. Called to reschedule and the next appointment wasn't for 3+ weeks. When I asked why the appointment was cancelled they told me... read more

Jonathan K 

on BBB

3 years ago

Company repeatedly sends us misleading marketing materials in the guise of a "past due" notice associated with its optional protection plan. If this practice is not illegal, it should be. I can only imagine how many people fall for this and write a check for a service they don't want in the false belief that they have previously signed up for it. 

Mary F 

on BBB

4 years ago

have been constantly sent letters stating i have an account with them and owe them money, i do not have an account with them and have called and told them the same, been called a liar, this has gone on for about a year. will have to take legal action against this company if this continues. mary f**** 

Janet L 

on BBB

4 years ago

We had a fantastic experience with Travis ****** Senior Service Technician when he recently came to our house for the yearly ac/heating inspection/diagnosis. He was thorough, professional, helpful, friendly, plus he even verified that we understood all that he'd accomplished. Way to go! 

William K 

on BBB

4 years ago

Owed me a $700 plus credit since May, keep telling me it's on the way. Fat change. 

Paul R 

on BBB

4 years ago

I own several rental properties and have had BGE Home for years. With their HVAC service contracts service has always been within 24 hours and repairs professionally accomplished. I have had no bad experiences with them at all. 

Kristina C 

on BBB

5 years ago

******************** RIP off company or third party with BGE Home. Dont sign up with them. I fell for it cancelled it immediately. When I called I got hung up on then I called back, talk to someone else that did give me a confirmation to cancel. BUT BE AWARE!!!!!!!