Bank of America Financial Center

Chris W. 

on BBB

7 years ago

They are so NOT about the customer. I've been a banking customer for over 25 years and have had a business account with them, for over 15 years. I received notice they are closing ** business credit card - and no reason. Then, last night I went to use ** business debit card and it didn't work. I called and they said they closed ** business checking account. No notice, no reason, except we can close any account at any time. That is all they will tell **. They are NOT about the customer. I think they are closing ** business ac... read more

Elizabeth L. 

on BBB

7 years ago

Asked the Relationship Manager ****** if it's normal to always have a line that's over 45 mins. He said it is and it will keep happening. This isn't a team he said we have separate jobs. Horrible customer service 2 tellers for a line that's to the door. This has gotten me to be so infuriated more than I can count! That at the end of this line I will be finally closing my account. Thankfully this will be my last time in line. Doesn't seem like this branch cares so what the point of keeping the account. Teller **** was more su... read more

Lee L. 

on BBB

7 years ago

Accessed BofA offer through ******* ****** which offered a BofA HELOC with 4.08% interest rate, zero fees and zero prepayment penalties. Loan officer, ****** ******* ******* CA, was the contact - spoke with him and confirmed the rate and terms, and that the rate quoted was not a teaser rate. Based on those representations, I agreed to have my credit pulled and the application started. My next BofA contact was about 4-5 days later, I spoke with ****** (?) ****** at X-XXX-XXX-XXXX xXXXXXXXX, and the terms significantly changed... read more

james f. 

on BBB

7 years ago

I wasted time going through the phone system. Chat won't work either. Closed at 3PM on Thursday? Never again would I ever deal with them again. A guarantee that I will never get a call from them, even though it's on file. 

Ali H. 

on BBB

7 years ago

On 1/1/18 the Bank of America charge 6 times in one day ( 6 overdrafts fees: $210.) without sending me any alert to my phone via mobile phone account or online banking. They send me the alerts once they cut $210. Please stay a way from Bank of America 

Mark B. 

on BBB

7 years ago

I have never experienced anything so horrible in ** life!! I cannot get a mortgage because of what they promised to do! My ex was to take on a 2nd mortgage through our divorce 6mo after finalizing in 2005. I went to get my 1st mortgage in 2016 and found out she never took it out of my name and purposely let it default because of winning custody of my son. BOA was mailing her trying to contact me instead of finding me to tell me I even owed it! I thought it was over 12yrs ago. So BOA tells me to take her to court and get a ju... read more

David I. 

on BBB

7 years ago

Absolutely abysmal customer service. I received a notice in the mail that I was going to be charger for a safe deposit box that, as a preferred rewards member, has been included as a complimentary benefit for over six years. The notice gives a number to call for more information, so I called. I spoke to a rep who had no idea what I was talking about, put ** I hold for 20 minutes to research, and then tried to tell ** I had to go into the branch to deal with it. I explained that the branch is closed today, and I've already be... read more

Chi L. 

on BBB

7 years ago

Never Do Business with Bank of America, especially for the Home Loan We have a very horrible experience with BOA home loan. Recently we have applied for a home loan from BOA. The first contact with the loan officer did not show up the next day based on our appointment. We did not receive any phone call or email from the loan officer. The branch manager referred us to a different loan officer at other location. Our loan amount is 36% of condo purchase price. We put 64% down payment for the condo. We have submitted all the r... read more

Yuri Middle S. 

on BBB

7 years ago

Horrible credit card rates, tricky practices.