Bank of America Financial Center

silvia g. 

on BBB

7 years ago

Bank of America helps commit FRAUD between their customers. They allow boa customers that closed their account with them to continue to write checks and scam other people. we deposited a boa check in person and their system could not even alert them that the boa check belonged to a closed account?! they do absolutely nothing to help you out. you could be a 20 year business customer with a high balance and they treat you like nothing. bank anywhere else!! Your money is NOT SAFE with them. 

Evelyn A. 

on BBB

7 years ago

The Bank Close ** account with out an explanation. They were not even kind to tell ** the reason behind it, they were rude on the phone and I had savings, checking and business checking on this bank. All ** accounts had money on them I never overdrawn. I do not understand why this happened. 

bo r. 

on BBB

7 years ago

BofA customer support is useless, no help in resolving issue with account once their has been a charge created against your account. You gave to wait until the transaction is complete (Money gone) then they want $25 to cancel the transaction. Also another note you are also out any overdraft fees. Chose another bank, many many other out there. Note: gave 1 star as I was forced to select in order to submit otherwise no stars here. 

Kimberly A. 

on BBB

7 years ago

Do no do business with Bank of America. . I ordered a gown online in December of 2017 for an Art Basel event, I contacted the merchant via email to let them know that of this dress was not going to be delivered before this event that I would liketo cancel this order. The merchant (*********) mailed the dress late anyway and proceeded to take payment for the dress. I notified Bank of America that I canceled the order with ******** and would like the charge taken off. I ended up ordering another dress on Amazon.com which got h... read more

Debbie W. 

on BBB

7 years ago

Bank of America, N.A. Worst Customer service EVER!!! If I could give zero star I would. Recommendations take your business as far away from BOA as possible. I pulled every account I had after several errors which Bank of America would not own up to more than 15 years ago. When we purchased our first home we had it written into the contract that the loan could not be sold to Bank of America. Well it was transferred to Countrywide/Wells Fargo then to Bank of America. It has been a nightmare from the get go. Do not mail payment... read more

Tony M. 

on BBB

7 years ago

Taking out a loan to consolidate debt and close accounts caused me to have to call twice to get the account closed and then 3 weeks after the final payment was actually made I had to call to get a residual interest of $8.95 waived. Why did I have to call twice, to close a credit card when there was documentation sent to close it. Why after 3 weeks when the amount due was paid in full did I have to call to have a residual interest balance waived. I never had issues using the card but any time I had an issue the customer servi... read more

Gordon F. 

on BBB

7 years ago

In 2009 I fell on hard times do to my wife at the time. Long story real short. I had to leave my home. BOA contacted me at least once a week for over a year telling me they were going to foreclose. I PLEADED with them TO foreclose. They never did. I finally was able to save enough money to hire a attorney to have my wife evicted. The lawyer contacted her with an eviction date at which time the house was gutted of everything worth any value. Pipes, heating system etc. I called BOA and told them and they sold the loan two week... read more

Kevin K. 

on BBB

7 years ago

As the BBB is updating BOA Mortgage Servicing I am forced to post this review under BOA general. So after my mortgage being at Bank of America for years, I learned it was transferred to Carrington Mortgage Services LLC. I received my first invoice for payment less than 10 days before it was due resulting in an online payment that cost an additional $5.00. I signed up for automatic payments, which takes 2 months to be effective in today's electronic world. I pay extra principal each month. I went with the bi-monthly payments.... read more

Bruno S. 

on BBB

7 years ago

I went to BOA today (03/15/18) to deposit a check ( thats I was not able to deposit through the mobile app) and to withdraw some money from the ATM machine. As every time I go to the Branch on Main Street in Nashua, **, (***-***-**-**) the ATM machine always has a problem. And today was no different. I was finally able to deposit my check but I was unable to withdraw some money. I went to speak to the Relationship Manager, ******* *****, and she told me that someone was coming to fix it. I asked her why that ATM machine has... read more