Bank of America Financial Center

Matthew F. 

on BBB

7 years ago

Prior to 2017, I had been a happy BOA costumer. Due to several billing and interest issues that BOA was unwilling to assist with, I have been making a strong consideration towards dropping them altogether. Whether it was their customer service, which used to be accommodating and amicable, current agents whom I've spoken with are 1) not able to have autonomy regarding individual client issue or 2) are not as well versed in customer service strategies. Either way, not only incorrectly incurred balances have occurred, but, when... read more

Melissa M. 

on BBB

7 years ago

Very convenient as far as locations go. Terrible customer service and a penchant for creative fees. 

Gregory S. 

on BBB

7 years ago

When you favor students over your veterans sad very sad Changing contracts without agreements is a big no no 

Leah M. 

on BBB

7 years ago

Let me start off by saying I have been with BOA since 1995 and have had the cash rewards credit card for over 6 years. I applied for the Bank of America master card (the one with 0% apr for 15 months), and was only approved for $2,900. My old credit card had a limit of $7,000 on it, and I have always paid my bill on time, and had a good balance/credit limit ratio. Plus my fico credit score is 738. I needed at least $9,700 on the new credit card total to be able to do the full balance transfer I needed to do. I was approved f... read more

Josh I. 

on BBB

7 years ago

First of all this bank is obviously too big to fail. With hundreds of thousands of customers if not millions feeding its greed with monthly maintenance fees and late charges with no one but mere pawns to utter company policy type language after "Bank Hours" when of course time matters the most, the machine of a business entity rolls on ignorantly avoiding responsibly bc they can with fine print, while penelizing every mishap that could be created or imagined with FEES. How about We customers charge you a late fee. The bigges... read more

Robert C. 

on BBB

7 years ago

Taking Fees AFTER stating less than 24hrs late would not be a problem. Hit me with 2 fees $27 each. Noticed 2 months this was "Said" to be taken care of @ time of payment but still Charged over $110 for less than 24 hrs late worth of payments. FUDGE ON THEM GREEDY PEOPLE. I WILL KEEP MY MONEY ELSEWHERE. Policy or Not this is Crap!! 

Sherry D. 

on BBB

7 years ago

I received an escrow statement from Bank Of America stating that I have an projected escrow short fall of $336.98 for 2019. My escrow account was review at the beginning of 2018. I contacted Bank of American in January and February 2018 and was informed that I didn't have a short fall in my escrow account for 2018. All of my obligations were paid for 2018 from my current escrow account. The account as of today, April 12, 2018, doesn't have a short fall. All require payment from the account will be paid. I called Bank of Ame... read more

Barry R. 

on BBB

7 years ago

In the past I was happy with Bank of America, right up until I had to dispute a fraudulent credit charge with them. I provided them everything they requested to dispute the charge but in the end, they decided to lie and said I did not provide them what they requested and that they closed the case and I still had to pay the fraudulent charge. I kept copies of everything I sent them (via fax and mail) and I reviewed it and I had in fact gave them everything they requested about the charge. The bottom line is, they have no inte... read more

Kaitlyn M. 

on BBB

7 years ago

This is why, back in October I purchased concert tickets. I go to a lot of concerts and know how to not buy fake tickets. That is not what happened. When I arrived at the arena, we were told there was a huge ticket scandal(about 400 people) and they gave us a letter to give to my bank to get a refund. The letter stated the tickets were fraudulent. A few days later I send my letter the the claims department via mail, and the charge drops off. I thought I was in the clear. 2 months later, the charge is back. I take my letter t... read more