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BalGas
- Propane
- Naples, FL
About this business
Choose BalGas as your propane provider for comfort and service you can count on. Our local, knowledgeable service professionals are always there for you, providing safe, reliable energy.
Location details
3506 Prospect Ave, Naples, FL, 34104, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You can pay ahead for gas delivery and they wait to deliver until you are at 2 %. When you call you are told they will expedite your delivery but can not tell you when. I am tired of being lied to and them holding my money for over 19 days and still have no gas. No one from the local office will call you and you can not go to the local office bc they are locked down.
This company is the worst that I have ever dealt with. I am a automatic delivery customer. Request for delivery was requested on 2/5/2021. I have called 8 times for an expedited delivery starting 2/14/2021. Each time I was promised a delivery within 2 days or same day. Yesterday I was told the delivery truck was only a mile from my house and had only 2 deliveries before me. That was at 9:42 A.M. At noon, I still had not received the delivery. I called 3 more times and could not get an answer on when I would receive the deliv... read more
This is the worst organization I have ever dealt with. 3 weeks I have been waiting on my propane refill, snd every day I call and they give me the run around. I’ve never felt so disrespected.
AMERIGAS does not deserve even 1 star. I ordered propane 1/26/2021. Still waiting on my order. Ran out of propane 1 week ago and now my house is frozen. Literally the thermostat is reading 32 degrees. Requested for a supervisor to call and have not heard from one. I have been on their route schedule for weeks now and everyday no propane delivered. When I call in I am told the route was over booked and that I would have to be re routed... however apparently you have to call in and request to be rerouted... It seems if you wer... read more
Service is absolutely the worst. 16+ days and still no delivery. I don’t care where you are, if Amerigas is the local provider, I would strongly suggest looking elsewhere.
Worse customer service I have ever seen. I started contacting them in October 2020 because my tank was running low even though I was an automatic refill customer. After numerous calls to them, I was told not to worry that the tank would be refilled. This did not happen so I contacted them on numerous occasions via telephone, their email system, and their web chat feature requesting a refill. At wits' end, I contacted AmeriGas on December 4, 2020 via their web site chat feature and requested that my account be cancelled. The ... read more
We live near Portola, CA and were using Amerigas for propane for a couple of years. The week before Thanksgiving 2020 I put in a request to fill our tank. No one ever came to fill the tank so I called the number for customer service since the local office is closed to customers. Twice I called them over the next 2-3 weeks and could not get an answer when they were coming, or if they were ever coming out to fill the tank. Supposedly the request was escalated to higher ups for resolution but still no one came or contacted us. ... read more
Whatever you do....stay away from this company. I have been trying to get a refill on my tank for over a week. I have called everyday for 8 days. I am on automatic delivery and apparently nothing is automatic. They are a disaster. Run far, run fast and find a local company that actually cares about their customers. I am now using space heaters to heat my house so my tank does not go fully empty and I lose all the pilot lights. These people should be ashamed. They schedule their drivers to make up to 16 deliveries a day (acco... read more
Unbelievably poor customer service. We have two tanks - one for the kitchen and one for the fireplace. The fireplace tank is empty. When the truck came to fill the kitchen tank, I asked to have the fireplace tank filled and the driver told me that because it was empty, we have to have it inspected. First of all, it was supposed to be on auto-refill so it should not have run out in the first place. Secondly, I have now spent 3 days in a row, and an average of 40 min per call trying to get this resolved. It is clear that their... read more
Frequently asked questions about BalGas
How is BalGas rated?
BalGas has a 1.7 star rating with 808 reviews.
When is BalGas open?
BalGas is closed now. It will open tomorrow at 8:00 a.m.
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