BalGas

Brandon G 

on BBB

4 years ago

Worst propane company! Let me run out of propane in the coldest weather we have had in years. My account was set up as automatic delivery and they didn’t deliver on scheduled delivery per the automatic delivery date. I called and asked where my propane delivery was and they had no explanation then snow hit the next day and shutdown. The service rep James assured me I wouldn’t run out and put me under priority delivery. Still no show and the bad thing is there was an Amerigas truck in the neighborhood the week of our schedule... read more

Mickey B 

on BBB

4 years ago

Do not recommend!! We paid $587 for propane at 8 AM on Monday and now we are at 7% the lady said they would be out on Thursday. I called and talked to 2 people and they do not care. I recommend o small business that cares. We will be switching 

JW 

on BBB

4 years ago

Horrible company now that it's centralized. We're on the auto-delivery plan, but have run out of gas and it turns out they haven't delivered for 4+ months. Cold showers and cold food until they get around to delivering again sometime in the next 10 days. No rush, of course, even with contacting them more than once. Thank god our heating is oil. And that last delivery in October? We had to call them then as well and badger for a delivery since we were down to 5% then. What's the point of automatically scheduled deliveries if ... read more

Steve M 

on BBB

4 years ago

The absolute worst customer service and follow through we have ever experienced. Evidently ******** *******(who we have been receiving all billing and communications through for at least a year) was purchased by Amerigas. We were never informed and have been paying ********up until today (legal?). After having scheduled a delivery 2 weeks ago, nothing but lip service has been offered by AmeriGas. Our gas ran out at the worst time and the weather prevented delivery. Weather we can understand. Despite AmeriGas not delivering, ... read more

Tim S 

on BBB

4 years ago

Horrific company to try to work with. Couldn't get my tank filled after numerous attempts on the phone and on their web site. Hired another company. Now I can't get Amerigas to come and get their tank. I can't recall every dealing with a company as bad as this one. 

Ernie S 

on BBB

4 years ago

Customer service is a joke! 83 year old dad with dementia ran out of propane and AmerGas wanted 300 dollars for next day delivery. 300 HUNDRED! Even though he has been a customer for many years! I take care of dad but have never dealt with propane and how long a tank last. They suck and only care about the money not their customers! 

Barbara C 

on BBB

4 years ago

Do not go with this company. They are liars, cheats and thieves. 

Lynne D 

on BBB

4 years ago

Clifton, Tx customer for 20 years. I am a ‘keep full’ customer for approx 20 years with Amerigas. When the current storm was a week and half a way, I called for propane, as they had let me get down to 20lbs. They failed to come. I lost the small amount I had, now we still don’t have propane. We can’t cook, or heat or heat water for showers. Every day I call 3-4 times and am told.....they will deliver tomorrow. Every day, a week of tomorrows. The winter storm had headlines around the US, with the Waco (Tx) Tribune Newspaper e... read more

Lydia L 

on BBB

4 years ago

I'm on a automatic fill. I've called twice this week to have the tanks filled because it's been so cold we have burnt more. I'm now out of propane and they said they would call within a few hours for delivery after being told the day before they would expedite my delivery. I'm tired of the walk around stories they give. Just fill the ****tanks already. I will be switching suppliers.