BalGas

Nicole C 

on BBB

4 years ago

Ordered propane on Feb 4. They took my money that day and we have yet to get any propane and we have now been out for 6 days. No hot water, heat or a stove to cook. Numerous calls have not helped at all. Now we request a refund and they tell us it will be 7 business days to get a refund but based on other reviews I am afraid that may not even happen. 

April H 

on BBB

4 years ago

Horrible customer service, not able to get a person on the phone. I switched to another company who will take action with AmeriGas to get their 5 tanks removed from my property!!! I have never had such terrible customer service. 

Jazmin K 

on BBB

4 years ago

I wouldn’t even put one star! Here’s my list that I made for myself for all the crap they have pulled. DO not use them and if you are, switch!!! requested a 100 gallon delivery 3 weeks ago. Your company skipped us once, which we can understand if someone else was in more dire need....however Then, your company had “technical difficulties” and said they delivered 25 gallons. The rep on the phone promised someone would come back around that day. No one came, but we have a charge of $67 Now we are on the schedule again for some... read more

RICHARD A 

on BBB

4 years ago

Ordered refill for our 120 gallon tank online on 2/1/21 with 50% capacity left. Our timeframe was 2/2-2/15. No delivery as end of February 2021. Kept calling and checking numerous times and got the same excuse over and over that the delay was because of the the bad weather, snow/ice. The weather was not bad at least 2 weeks before the ice and snow that hit Tennessee! So the weather was not the reason. When you call the Nashville office #, you never get anyone at that office location, the call automatically goes to automation... read more

Paul S 

on BBB

4 years ago

Worst company ever! Propane delivery ordered 2/5/21. Called was at 15% when I called company on 2/24/21 and was told orders take 10 to 14 days to be delivered. When I pointed out it had been 19 days was told propane would be delivered in 24 to 48 hours. Propane never delivered and ran out of propane on Sunday 2/28/21. Called to let them know I was out and to have delivery by 9am 3/1/21. Called again at 1215 pm and was told orders were sent to coordinates. Asked to have coordinator call me by 2PM Yo explain where my gas is. I... read more

Tony P 

on BBB

4 years ago

Amerigas is the worst propane company in the USA. They have constantly screwed up my deliveries each winter. I have had to close my store on occasion because they never showed up in their ********time frame of 10-14 days. That is unacceptable for any business. I AM DONE AND I'LL SPREAD THE WORD EVERYWHERE. DO NOT USE AMERIGAS THEY ARE IMCOMPETENT. TONY 

Gracie C 

on BBB

4 years ago

I ordered gas January 27th, and it still hasn't arrived. When I get on the website, it says that it will be delivered today, and when I call they say it's out for delivery. It's been almost 2 months. We had to go through 2 ice storms without heat, even calling their emergency number. They gave us the run around, saying they only had 1 driver to deliver. 

MKate 

on BBB

4 years ago

Amerigas should be investigated for misleading customers on several levels and endangering the lives of it's customers. The company purchased small, local propane suppliers across the US and consolidated their services to district offices. They also consolidated the customer communication to large centralized call centers. These call centers have no direct communication with the local district offices so a customer that needs any service at all has no way of knowing what, who or when they will be delivering their propane. We... read more

John N 

on BBB

4 years ago

if I had one wish in life it would be to see this so called company to go BELLY UP......poorest service and management I have ever had to deal with!!!!!!!!!!!!!!!1