AutoSavvy Fort Worth

Kathy F 

on BBB

a year ago

I bought my car in good faith that they had serviced it and it was checked out. When my car had trouble the extended warranty that I bought refused to pay for that parts that we needed to fix They asked to have a case number and to get information for a file Each week when we did this they said ok they would get back with us When we contacted them to see how it was going they said they have no idea what was going on So things were weee reset by the auto repair shop It started this way over and over week by week after months ... read more

Quella/ Joseph S 

on BBB

a year ago

Bought as vehicle from Auto Savvy with a branded title. When I purchased the vehicle the first question, I asked was is this branded title financeable because of high interest to purchase the vehicle and they were quick to answer yes, when in fact is it is not true I have tried to refinance through many lenders, and they have all denied the lending due to the title being branded which is in fact the same as salvaged no matter how they put it. Not to mention I have had many problems with this vehicle and like everyone has sai... read more

Sadie M 

on BBB

a year ago

These people are criminals!!! Absolute scam artists. How they are still in business is baffling and blows my mind. Promises aren't kept and customer services once you sign on the dotted line is a joke. Every review I've read is exact and true. Don't know how these people sleep at night. This is what's wrong with our world today, people taking advantage of people for the mighty dollar!!! It's gross how places like these get away with this and are able to continue doing business as usual. RUN RUN RUN DO NOT BUY A CAR HERE 

Tascha C 

on BBB

a year ago

I have had nothing but problems with my vehicle since buying it in June of this year from ***** Auto Savvy.I got a 2018 ****** Forester, and was ASSURED time and time again that they do some multiple point inspection on ALL their vehicles to ensure safety and satisfaction on the road when you buy it, and that only a select amount of branded vehicles pass that and make it onto their lot. Our salesman PROMISED me and my fiance he was sending us off in a safe car. I spent over 20k on this car, and the instant I drove it off the... read more

Trina S 

on BBB

a year ago

I do not recommend this company to no one. I traded in a 2018 for a 2022 same model for lower miles. My car was in great condition that I traded in. I bought the new car at the end of July 2023, but I only have been able to drive the car for about a month out of 3 months of having the car. The first week of buying the car, I had to return the car to be fix. They claim that they had to order parts, and kept the car for two weeks. I got the car back and I had it inspected by local mechanic, only to find out that they had put n... read more

Lizbeth H 

on BBB

a year ago

Weve purchased 3 vehicles within a year, with the second vehicle we purchased we included a policy for repairs. Unfortunately, it was involved in a car accident and had to cancel the policy that we had added. I have been struggling to get answers on the policy status. I was first told that it would take 4-6 weeks for the Cancelation to go through and I placed the request at the end of July. August passed and was then told by ******* that I would receive a refund in September. Its now October and ******* has ignored ALL of my... read more

Josh C 

on BBB

a year ago

I would give ZERO stars if possible. I live in *******, bought a car through ******* (salesman). First off, their "after-the-sale" communication is TERRIBLE - no matter what they will counter with a response, it will not be believable, even though they feel obligated to respond.I drove from MT to ******, ** to buy a car. I asked that NOTHING be additional on my purchase order. They said "oh, we have a $200 charge for trees that we give back to the community - I asked that be removed and they did. I also asked again to BE SUR... read more

Keyairra P 

on BBB

a year ago

I have called more than once to get help with my truck. No one is returning my calls or emails. I will never do business with them again. 

Vince B 

on BBB

a year ago

Bought a truck that was not in the condition they stated. For first month of purchase the truck was sitting in their shop. It sat waiting for approvals. They still didn't fix everything. 3 months later and now it has a significant leak and they won't provide a loaner vehicle and I have to have transportation and they haven't given me any other options. Also the initial payment for the loan deviated from the contract. Minor repairs have been a nightmare to get scheduled. They are extremely difficult to get a hold of and their... read more