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Audi Fletcher Jones
- Car Dealers
- Costa Mesa, CA
About this business
Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience leading you to the vehicle of your dreams. Our commitment is to our guests' complete satisfaction every step of the way and more. View Our Vehicle Specials Today!
Location details
1275 Bristol St, Costa Mesa, CA, 92626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
They followed up with myself , Ronnie very pleasant and understanding , I asked for rough numbers on a e tron he put a request to management for some up to date leasing info , low dealer avail for this vehicle, I guess Equals no call back That’s not the way I would handle it Oh well
Business response:
Hi Ed, The team at Audi Fletcher Jones appreciates your business and feedback. It is our goal to deliver a 5 star experience to all of our guests. Please let us know if we can be of any further assistance in the future. Feel free to contact me directly at Kim.camargo@fletcherjones.com Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager
Far and away the best dealership I have dealt with, and I have bought many cars over the years. I was just in the market for a preowned Audi, and I reached out 1/2 dozen or more dealerships. I knew what I wanted, and Audi Fletcher Jones in Costa Mesa was the only dealership that was both responsive and not pressuring. Helpful, friendly, polite, transparent and cooperative. If only all dealerships could be like this!
After receiving several emails confirming my appointment with the salesman, when I arrived I was told he was not there. Another salesman assisted. When I told him I was not going to buy the car âtodayâ his demeanor changed and asked , âwell then, what are you here for?â I told him, I wanted to test drive the car.
Business response:
Hi Ken, At Audi Fletcher Jones, our team is driven to ensure every new vehicle purchase is exciting and memorable. We appreciate the opportunity to work with you during your vehicle search. If there is ever anything I can assist you with, we invite you to contact us anytime at Kim.camargo@fletcherjones.com Best, Kimberlee Camargo Reputation and Brand Ambassador
Good response
Business response:
Hi Shayne, Thank you for taking the time to share your feedback and 5-star review! Please feel free to reach out to us if there's anything else we could be of assistance with now or in the nearby future. Take Care, Your Friends and Family at Audi Fletcher Jones
Treated me well, offered a good price, sold me a car
Business response:
Hello Jeff, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience. We look forward to the journey ahead. Kind Regards, Your Friends and Family at Audi Fletcher Jones
Great experience, very courteous staff, excellent facilities.
Business response:
Hello David, Our team was elated to read that our team took fantastic care of you by being courteous, professional and ensuring you had an excellent experience! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Best, Your Friends and Family at Audi Fletcher Jones
Jacob and Marco where awesome. Jacob made everything so easy! We had a GREAT experience!!
Business response:
Hi Cindy, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
Contacted the dealer and received answers almost immediately. Soon a rep let me know the best price they could do. Next day I was on my way to pick up my new car. Cameron, pick me up from the near by train station, I test drove the car, signed contracts, dropped off my check and on my way I was 2hrs later back home. I am happy with my purchase and satisfied with the customer service Cameron and his staff provided.
Business response:
Hello Paul, Thank you for such an authentic review and taking the time to share your thoughtful sediments regarding Cameron and the other talented team members that were an active part in making your dreams come true for the purchase on your new Audi! We want to officially welcome you to our Fletcher Jones family, and look forward to serving your for many years to come! Best Wishes, Your Friends and Family at Audi Fletcher Jones
1st contact was fine. Then I was asked,"how do you want to pay, cash or finance?" I hadn't even seen the car yet because there were no pictures up and they said it's still being serviced. They told me they would send pics and let me know when the car is done being reconditioned. Next thing I see is that the Audi was sold! Gave me no email,pics or call that the car was ready . I emailed to see if it was truly sold and Phillip said let me check. Still no reply back from anyone.I thought a dealership like this would be very rep... read more
Business response:
Hello Armon, We appreciate the opportunity to work with you during your recent vehicle search. Unfortunately, during the process this vehicle was sold .We sincerely apologize for any inconveniences. If our team may be of any further assistance in your quest for an Audi we are always happy to help. Most Sincerely, Kimberlee Camargo Reputation and Brand Loyalty Manager
Frequently asked questions about Audi Fletcher Jones
How is Audi Fletcher Jones rated?
Audi Fletcher Jones has a 3.9 star rating with 1,012 reviews.
When is Audi Fletcher Jones open?
Audi Fletcher Jones is open now. It will close at 7:00 p.m.
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