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Audi Fletcher Jones
- Car Dealers
- Costa Mesa, CA
About this business
Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience leading you to the vehicle of your dreams. Our commitment is to our guests' complete satisfaction every step of the way and more. View Our Vehicle Specials Today!
Location details
1275 Bristol St, Costa Mesa, CA, 92626, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Great customer service!
Business response:
Hi Kyle, Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Beyond just selling a car. Making sure you feel a good buying experience . Felt i was taken care of every step of the way. Very rare I would highly recommend this dealership
Business response:
Hi, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones
Beyond just selling a car. Making sure you feel a good buying experience . Felt i was taken care of every step of the way. Very rare I would highly recommend this dealership
Business response:
Hi,Thank you for the 5 star rating! Our team looks forward to serving you again.Kind Regards,Your Friends and Family at Audi Fletcher Jones
Dealer reps weren't forthcoming with knowledge on the car that I test drove. They were very nice and respectful but wouldn't budge on pricing despite the paint chips that needed repair on the hood of the car.
Business response:
Hello,Our team would like to follow up on your review and assist you with your concerns.Please contact me at 949-718-6532.Kind regards,Audi Fletcher Jones Management
They emailed me a few days after I submitted my Cargurus inquiry. They wouldn't respond to my request for an out the door pricing so I could compare them. They are far from me so I didn't want to make the trip without knowing what their markup is like. The pricing seems good on the car I was interested in.
Business response:
Hello Seung,We appreciate you taking the time to share your feedback regarding your recent experience working with our sales team. Guest satisfaction is our greatest opportunity and hope we have the opportunity to work with you in finding the vehicle of your dreams. Please feel free to contact me if I can be any assistance.Thank you,Audi Fletcher Jones Management
All in all my experience at Audi Fletcher was excellent, Professional reception Good explanation for questions asked Staffs are cooperative and made car purchasing process as easy as possible.
Business response:
Hello Assefa, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
Don was prompt with his reply, courteous and had many financing options available. I highly recommend him.
Business response:
Hello Donna, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future.Best,Heather LewisClient Care Manager
I received a phone call the evening I sent interest in one of their cars. Was suppossed to receive an email with some of my questions answered....never heard back from them. 1 week later the salesperson called, left me a vm saying the car I was interested in just sold. No offer to find another one, not nothing, was surprised at the poor service.
Business response:
Hello Dave,Your shopping experience is important to us and we value your insight.We would be grateful for the opportunity to connect with you directly. I would like to work with you to earn your business and assist you in finding the vehicle of your dreams.Please call me directly at 949-718-6532Kind regards,Audi Fletcher Jones Management
This was good buying experience. Don the salesperson was very knowledgeable. He gave me a history on the car before I made the 2 hour drive. Went I got there the vehicle was parked out in front sales room. Don pointed out a few things about the car, and we took for test drive. For an Audi dealership he made it seem like I was at a Mercedes Benz’s dealership. I got to Audi Fletcher Jones dealership around 6 and by 8-8:30p I was on my way home in my Benz. Very Happy about the services!!!
Business response:
Hello Dexter,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Don. Your recommendations are truly a gift. Congratulations on your purchase! Best,Heather LewisClient Care Manager
Frequently asked questions about Audi Fletcher Jones
How is Audi Fletcher Jones rated?
Audi Fletcher Jones has a 3.9 star rating with 1,012 reviews.
When is Audi Fletcher Jones open?
Audi Fletcher Jones is open now. It will close at 7:00 p.m.
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