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ARS/Rescue Rooter Heating Cooling Plumbing
- Plumbing
- Irving, TX
About this business
Location details
3403 E John W Carpenter Fwy STE A, Irving, TX, 75062, United States
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I had service scheduled on June 23 between 8 am and 12 pm. No one called to say they would be late. I called the office at 1pm to check the status. A technician finally showed later that afternoon. My thermostat had no power. I replaced it with a Nest thermostat and still no power. He restored power to the thermostat but it wasn’t cooling. Paid around $450 and called the office after he left to see if he recommended any additional services in the ticket because my air wasn’t cooling and he didn’t directly recommend services ... read more
Business response:
Keith, we appreciate you letting us know about this issue. Your feedback helps us get better. As a company, we value our customers and always strive to be respectful of you and your time. To hear that we missed the mark, truly disappoints us and we would be happy to speak with you further so that we can deliver a better experience. Please reach out to our Quality Assurance Manager, Patricia at (803) 754-3006, or if you prefer, please call Corporate Customer Relations at. 866-803-0879.
RecommendedThe ARS Comfort Advisor, Darrell, did a great job of explaining the ARS insulation installation process, materials and benefit of new attic insulation. His knowledge, expertise and friendliness was a great help in making an insulation decision. I would highly recommend ARS company.
Business response:
Thanks so much for the review, Kathy Wright-Chapman ! We truly appreciate your business.
RecommendedI was ay Home Depot getting some materials when this gentleman gave me a flyer for A/C Maintenance for 49.00. I talked with him four a few minutes and got a date and time he would be at home. Story short, he came to the house and started his work. He checked/cleaned the inside unit. He also checked the outside unit and cleaned out ad well. I had 2 companies come or to do the same thing and were charging me over 200.00, and was just an estimate, because it was needing freon R22. This gentleman said my unit wasn't in need of f... read more
Business response:
Thanks so much for the review, Ignacio Pabon Quinones ! We truly appreciate your business.
RecommendedGreat support, excellent crews, awesome response!
Business response:
Your positive comments are really appreciated, Craig. Thank you for taking the time to share your experience with us. Your business means a lot to us. Again, thank you for being a ARS/Rescue Rooter - Colorado customer.
RecommendedI was thoroughly impressed by Ralph when he came out for a checkup of my HVAC system. He was knowledgeable and took his time to show me ways to save money. He solved a long standing issue in my son's room with the air flow. He is a value to ARS and I will request him for my next tuneup!
Business response:
Thomas, we are thrilled to hear you had such a great experience with us and appreciate you choosing us to be the provider of choice for your service needs. Next time you are in need of heating, air conditioning, indoor air quality, plumbing, drain cleaning, and sewer line services to your home or business we'll be ready to take care of you. Again, thank you for being a ARS/Rescue Rooter - Dallas / Fort Worth customer.
Aspen Air is the worst company I have ever dealt with. I have had trouble with these people from the start of installation 2 1/2 months ago till present. The installation is still not complete. Monday June 8, 2020 I contacted Aspen Air about a water spot in my celling at 3:00 PM. I have called them a total of 5 times to fix this problem. They keep telling me someone is coming to fix the problem and no one ever showed up. This is now Wednesday June 10, 2020. The water spot in my celling is now about 4 feet in diameter and the... read more
RecommendedVer professional but way too expensive...
Business response:
Your positive comments are really appreciated, Denise. Thank you for taking the time to share your experience with us. Your business means a lot to us. Again, thank you for being a ARS/Rescue Rooter - Dallas / Fort Worth customer.
We had ARS come out to our home to do a tune up. They then told us we needed a whole new AC system. We have a home warranty, so we contacted the warranty company. The new techs that came out said that not only had our system not been tuned up (coils clogged with grass and still dirty) but the ARS tech had exaggerated most of the problems with the system, including by telling us that we could not get any refrigerant put into the system for the very small amount we needed to add and so needed a whole new system. Bottom line, w... read more
$8,000 plus and after 13 months something blows up and I have no ac... their main concern is their $99 to come look... and they say “if electrical that’s not our responsibility” oh I see when you install you did not hook it up to the electrical system? Right... no concern for the damage not the possibility that this could have burned my house down... just their $99 for the visit.... never again.... think I’ll call ECM next time!! Wall next to compressor has a black burn 4 feet tall and the electrical junction box where the f... read more
Frequently asked questions about ARS/Rescue Rooter Heating Cooling Plumbing
How is ARS/Rescue Rooter Heating Cooling Plumbing rated?
ARS/Rescue Rooter Heating Cooling Plumbing has a 4.6 star rating with 3,442 reviews.
When is ARS/Rescue Rooter Heating Cooling Plumbing open?
ARS/Rescue Rooter Heating Cooling Plumbing is open now. It is open 24/7.
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