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ARS/Rescue Rooter Heating Cooling Plumbing
- Plumbing
- Irving, TX
About this business
Location details
3403 E John W Carpenter Fwy STE A, Irving, TX, 75062, United States
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RecommendedAmazing, awesome, wonderful! Ben was beyond expectation! Polite, professional, engaged - in short amazing and did a superb job in record time. 5 stars all around. The best experience with a company like this in years.....highly recommend! You will not be disappointed.
Business response:
Paul, it's these type of reviews that really make our day. ARS/Rescue Rooter - Seattle is committed to providing the absolute best in service to each of our customers, and we are proud to hear about your experience with Ben. We truly appreciate you sharing your kind words with us.
Worst HVAC service I’ve ever experienced. The system they installed constantly has issues and they will not come out for service if it’s raining.
Business response:
Chris, we appreciate your feedback and want to take this as an opportunity to improve our customer service experience not only for you but for our future customers. We would like to discuss your situation further and see how we can make things right. Please reach out to our Quality Assurance Manager, Robin at (803) 754-3006 so that we can address this matter further.
RecommendedAndrew Gay Grunden came out to my home in Kent this morning. He was kind, personable and hilarious when I started joking with him. He is a definite asset to Rescue Rooter and if I ever need service again, I’ll ask for him by name. A complete gentleman and loved my puppy as well. On a scale of 1 to 10, he gets a 9 because only God can be perfect. 😊🇺🇸🇺🇸🇺🇸
Business response:
Michael, thank you for the awesome review! ARS/Rescue Rooter - Seattle is committed to providing the absolute best in service to each of our customers, and we are proud to hear about your experience with Andrew. Having great technicians on our team is something we are proud of and value. Thank you for choosing ARS/Rescue Rooter - Seattle!
It’s 11:00 PM. We have no AC. We purchased a $10,000 unit 4/27/20. Promises of prompt service. Repeated calls to company. No assurance anyone will be coming to fix it. My husband, licensed contractor diagnosed problem as faulty circuit breaker they installed and only they can replace. My house is unbearably hot, and no help in sight. We take full responsibility since it’s the second unit we bought from them, and nothing but problems with the last one. Great sales pitch this would be different. I think not.
Business response:
Beth, thank you for sharing your experience. We apologize for not meeting your expectations. With each customer, we strive to provide top-level customer service. Please allow us to attempt to make things right by reaching out to our Quality Assurance Manager, Nicholas at (561) 395-1500 so that we can address this matter further, or if you prefer, please contact Corporate Customer Relations at 866-803-0879.
RecommendedTime for a tune-up! James was great...10+
Business response:
Thanks so much for the review, Stephanie Felix ! We truly appreciate your business.
RecommendedI appreciate that I was called to update me on the time of arrival. My technician Chris was on time, did a very nice job of installing my garbage disposal and was polite and helpful. I would highly recommend this company.
Business response:
Judy, thank you for the awesome review! ARS/Rescue Rooter - Seattle is committed to providing the absolute best in service to each of our customers, and we are proud to hear about your experience with Chris. Having great technicians on our team is something we are proud of and value. Thank you for choosing ARS/Rescue Rooter - Seattle!
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RecommendedMy 25-year old air conditioner went out during the week. Temperatures are in the triple digits. I got these guys to come out and climb on my roof to check out the compressor. It was 105 at the time. I know having and air conditioner on the roof is crazy because it is really hard to find someone to come out. Anyway with the professionalism of Home Depot and ARS, I will get my new unit on Tuesday. Would have already had it if the a/c wasn’t on the roof. They couldn’t get the crane until Tuesday. The price was right, the financ... read more
Business response:
Barbara, thank you so much for a great review. We work hard at ARS/Rescue Rooter - Dallas / Fort Worth to provide our customers with the best service experience no matter if they are receiving heating, air conditioning, indoor air quality, plumbing, drain cleaning, or sewer line services. Thank you for choosing us and please don't hesitate to recommend us to your family and friends.
RecommendedStanley was great he didn't leave until the thermostat was up and running on our phones. He provided excellent service and was kind.
Business response:
Angie, thank you so much for a great review. We work hard at Aspen Air Conditioning to provide our customers with the best service. We appreciate your business!
Frequently asked questions about ARS/Rescue Rooter Heating Cooling Plumbing
How is ARS/Rescue Rooter Heating Cooling Plumbing rated?
ARS/Rescue Rooter Heating Cooling Plumbing has a 4.6 star rating with 3,442 reviews.
When is ARS/Rescue Rooter Heating Cooling Plumbing open?
ARS/Rescue Rooter Heating Cooling Plumbing is open now. It is open 24/7.
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