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ARS/Rescue Rooter
- Heating & Air Conditioning/HVAC
- Itasca, IL
About this business
Location details
731 District Dr, Itasca, IL, 60143, United States
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I was told I had an appt time of 2-4 for the advertised price of $88, so I agreed. I waited 6 1/2 hours & after they PUSHED OFF the appt time 2 times that day, they came out just to tell me my advertised price of $88 was now going to be renegotiated to be over $350!! This was for a SIMPLE drain cleaning from a clean out!! A house they have never been to!! Wasted my entire day & at 7pm I'm screwed, they knew it and just wanted to take advantage...NEVER USE
Business response:
Slot, thank you for sharing your experience with us. We understand the frustration you experienced and welcome the opportunity to speak with you about your situation. Please send us a private message with your full name, phone number, and service address so that we can attempt to make things right. If you would prefer to reach out to us directly you can contact our Quality Assurance Manager, Jay, at jsevoian@ars.com or (303) 418-6000. You may also contact our Corporate Customer Relations at 866-803-0879.
RecommendedReliable and trustworthy.
Recommended
RecommendedSalesperson was excellent with overall expertise in explaining what I needed for installation of my home. Darrell Jackson gets 5 stars
Business response:
Thanks for your recommendation, Reginald! We're so glad to hear Darrell provided excellent service for you. Please let us know if there's anything else we can help with.
RecommendedKevin came out and installed a humidifier and deep cleaned my furnace. He was professional and thorough. I will have him do my yearly AC/HVAC service.
Business response:
Thanks for your recommendation, RaNae! We're so glad to hear Kevin provided exceptional service during your installation. Please let us know if there's anything else we can help with.
RecommendedThey had someone here in less than 30 minutes who quickly and easily fixed the problem.
RecommendedBobby showed up on time, listened to our plumbing situations, he resolved the problems quickly. If there’s another problem we will ask for him. Thanks Paul J
RecommendedKnowledgeable technicians are on time for appointments and are very courteous.
Terrible customer service. Its been years of issues since we paid thousands for radiant barrier, insulation and attic fans. Trying to get someone to call you back, show up, and fix the issues has been extremely frustrating. Would love customer assurance to contact me back...
Frequently asked questions about ARS/Rescue Rooter
How is ARS/Rescue Rooter rated?
ARS/Rescue Rooter has a 4.7 star rating with 5,447 reviews.
When is ARS/Rescue Rooter open?
ARS/Rescue Rooter is open now. It is open 24/7.
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